Manager, Information Systems Analyst

• Aug 2023 - Present

College Associate

• Apr 2023 - Aug 2023

•Manage and facilitate the agency's case management certificate program; actively communicating and engaging with 70 participants.•Analyze data and trends of various programs operating within United Way and generate reports for supervisor to present in both internal and external meetings.•Develop and maintain data tracking checklists in Microsoft Excel for programs across the agency to maintain and enhance program compliance.•Assisted in the development of the case management certificate program's 5-year strategic plan, and had a direct role in the development of the program's new landing page, with the intent to enhance data retention and client experience. Show less

Macro Social Work Intern

• Aug 2022 - Apr 2023

Intern

• Sep 2021 - Apr 2022

•Conducted intake interviews with clients in order to evaluate their most pressing needs and ensure their safety. •Collaborated with clients to connect them with relevant services and resources that addressed their immediate needs. •Assisted supervisor and director of the agency with administrative duties and actively evaluated agency's need for improvement. •Conducted intake interviews with clients in order to evaluate their most pressing needs and ensure their safety. •Collaborated with clients to connect them with relevant services and resources that addressed their immediate needs. •Assisted supervisor and director of the agency with administrative duties and actively evaluated agency's need for improvement.

Front Desk Assistant

• Feb 2020 - Aug 2021

•Completed bi-weekly audits of various systems to ensure agents were in compliance with company policies. •Prepared and filed paperwork for agents and created training materials which have been used to train administrative staff. •Completed bi-weekly audits of various systems to ensure agents were in compliance with company policies. •Prepared and filed paperwork for agents and created training materials which have been used to train administrative staff.

Bank Teller

• Jun 2019 - Feb 2020

• Process client transactions in a high volume branch with daily cash in and out totals ranging from $60,000-$120,000• Maintain cash vault duties when supervisor is out of the office, typically responsible for $100,000-$200,000 at all times.• Interact with a high volume of clients on a daily basis, providing financial insights and recommendations depending on client’s current accounts.

Branch Sales & Service Representative

• Oct 2018 - Jun 2019

HVAC Field Technician Apprentice

• Nov 2017 - Aug 2018

• Provided general service and maintenance of residential and some commercial equipment • Completed basic diagnostics during service • Assisted in the installation of residential equipment including: heat pumps, gas furnaces and air handlers • Provided general service and maintenance of residential and some commercial equipment • Completed basic diagnostics during service • Assisted in the installation of residential equipment including: heat pumps, gas furnaces and air handlers

Server

• Jun 2016 - Nov 2017

• Received orders from guests, and catered to their needs when applicable • Consolidated food at the helm, and delivered to proper table and seat • Removed finished dishes when customers requested, or when it became inconvenient for the guest • Received orders from guests, and catered to their needs when applicable • Consolidated food at the helm, and delivered to proper table and seat • Removed finished dishes when customers requested, or when it became inconvenient for the guest

Hourly Associate

• Mar 2015 - Oct 2016

Hourly Associate

• Mar 2013 - Dec 2014