Experience

JOHN FINCH COMPUTERS LTD

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician and Consultant

  • Feb 2019 - Present

  Providing IT Support and repairs to customers in Herefordshire. My job is to provide the best customer satisfaction whilst resolving issues with customers computers. It has given me experience with Remote and On-site support and has given me experience with troubleshooting and diagnosing faults on computers. I have experience with maintaining and building computers too to the Clients requirements which has further developed my experience in the IT world. Providing IT Support and repairs to customers in Herefordshire. My job is to provide the best customer satisfaction whilst resolving issues with customers computers. It has given me experience with Remote and On-site support and has given me experience with troubleshooting and diagnosing faults on computers. I have experience with maintaining and building computers too to the Clients requirements which has further developed my experience in the IT world.



Speller Metcalfe

• United Kingdom
• Construction
• 100 - 200 Employee

• IT Apprentice Support Technician

  • May 2017 - Feb 2019

  I Joined Speller Metcalfe for my IT Level 4 Apprenticeship, this involved me working on my coursework as well as getting experience with Remote Support. This also had me working with a bespoke system for logging tickets and keeping to an SLA for the In-House IT Support. I had learned all kinds of systems, this includes setting Devices up with Windows 10 for new members of staff. I also worked with Active Directory for In-House IT systems, this mainly allowed me to create users and to add permissions. Show less



Morrisons

• United Kingdom
• Retail
• 700 & Above Employee

• Deli Assistant

  • Oct 2015 - May 2017

  I started at Morrisons in the checkouts department but after a few customer service rewards in my fifth month I was offered a role to work within the Deli. It was a nice challenge but to allowed me to work in multiple departments to assist others. Along with the Deli Experience I also got to work on Warehouse, Trolley Collection, Hot Food, Pizzas, Butcher and also café. I also worked overtime to help stack shelves on particular days when the department was short on staff. Though throughout my tenure at Morrisons I have shown my capability to work in other departments and to perform tasks effectively whilst unsupervised. I have also developed a good customer and team rapport, it allowed me to develop strong relationships with both and brought up my confidence to help out and to get many tasks done. I even made the effort to tidy up the shelves and to make everything presentable for customers when the Deli counter closes. I thoroughly enjoyed working here and it holds a strong memory that I will not forget. Show less



Dephrisk Ltd.

• United Kingdom
• Computer and Network Security
• 1 - 100 Employee

• Apprentice Technical Analyst

  • Sep 2014 - Oct 2015

  I worked at Dephrisk as an IT Technical Analyst for my Apprenticeship with the LMPQ, I finished the course with Distinctions but I have also learned a lot from the IT Industry too for my first job in the IT Sector. My Main role was to develop my skills but to also procure results from Nessus into a Word document. This involved Nessus being configured by the Client and my Line Manager to test the Clients IT Infrastructure. It was my duty to then transplant the details into a nicely presented document for the Client and to suggest improvements if necessary. Show less