Experience

BlendIn Coffee Club

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Wholesale Account Manager

  • Jun 2023 - Present

  - Serve as the main point of contact in all matters related to client concerns and needs - Creating customer experiences with UX - Build and strengthen client relationships to achieve long-term partnerships - Maintain accurate client records, keeping track of any contract updates and renewals - Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met - Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients - Handle inquiries and requests from customers and address their needs Stay on top of accounts, making sure they receive services that are within their budget and meet their needs - Meet regularly with other team members to discuss progress and find new ways to improve business - Generate progress reports for clients and senior leaders within the organization Show less



Pixel Path Studio

• Houston, Texas, United States

• UX Designer

  • Jan 2023 - Present

  - One of the most significant breakthroughs that we have achieved was in addressing a problem through data collection, specifically through card sorting and usability testing. This technical process allowed us to gain valuable insights into the needs of non-native English speakers, which helped us engineer a more inclusive and accessible product. As a result, our product now has an improved status and is more likely to appeal to a wider audience, including those with unique living situations. - To establish a robust navigation system, we conducted a comprehensive research study that involved administering 10 card sorting surveys and 7 usability tests. The results provided concrete evidence of our methodology's efficacy and allowed us to build a customer journey. Show less



Hesperian Health Guides

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• User Experience Designer

  • Feb 2023 - Apr 2023

  Led the successful redesign of Hesperian Healthcare Guides' website, specifically focusing on the mobile view. Conducted thorough navigation testing and implemented a streamlined flow for the Resources feature. Created a visually appealing image for the app to enhance user engagement. The primary goal was to improve information accessibility, making it easier for users to find and access valuable resources through purchasing or downloading. Dedicated to creating seamless user experiences and promoting accessibility in healthcare. Show less



General Assembly

• United States
• Higher Education
• 700 & Above Employee

• UX / UI Designer - User Experience Design Immersive Program

  • Oct 2022 - Jan 2023

  Skills: Figma (Software) · Adobe XD · Prototyping · Wireframing · Sketching · UX Research · Usability Testing · User Experience Testing · Information Architecture · Usability · Web Design · Responsive Web Design · User Interface Design · Adobe Photoshop · Adobe Illustrator · Logo Design · Graphic Design · Branding · User Experience (UX) · User-centered Design · User Experience Design (UED) Skills: Figma (Software) · Adobe XD · Prototyping · Wireframing · Sketching · UX Research · Usability Testing · User Experience Testing · Information Architecture · Usability · Web Design · Responsive Web Design · User Interface Design · Adobe Photoshop · Adobe Illustrator · Logo Design · Graphic Design · Branding · User Experience (UX) · User-centered Design · User Experience Design (UED)



Books on Pod

• United States
• Online Audio and Video Media

• Video Editor

  • Feb 2022 - Dec 2022

  - Worked as a video editor for Book on Pod, an online media platform that produces and shares book-related content/movie related content. - Edited over 50+ high profile interview such as Tony Hawk, Donald Glover, and Shania Twain etc. - Edited raw footage and created high-quality videos for YouTube, social media, and the website. - Used software such as Adobe Premiere Pro, After Effects, and Final Cut Pro to edit and enhance videos. Implemented motion graphics, animations, and other visual effects to improve the overall visual appeal of the videos. - Continuously sought feedback from the team and made adjustments to the videos to meet the client's expectations. - Managed the video production schedule and met tight deadlines. Show less



Lever Coffee

• United States
• Food and Beverage Services
• 1 - 100 Employee

• General Manager

  • Jan 2020 - Jul 2021

  - Managed day-to-day operations of a specialty coffee shop in Alamo, California, including staffing, inventory management, and customer service. - Implemented new systems for increasing efficiency and streamlining processes, resulting in improved customer satisfaction and sales growth. - Developed and maintained relationships with local suppliers and roasters to ensure a consistent supply of high-quality coffee beans. - Collaborated with marketing team to develop and execute effective marketing strategies to increase brand awareness and attract new customers. - Trained and supervised a team of baristas, resulting in improved product knowledge and customer service. - Managed financial aspects of the business, including budgeting and financial reporting. - Continuously sought feedback from customers to improve the overall customer experience and the product offerings. - Managed the design and implementation of a new layout of the store, which increased the overall customer satisfaction and sales. Show less