Structures Journeyman

• May 2017 - Present

DESKTOP SUPPORT TECHNICIAN

• Mar 2014 - Jan 2017

Day to Day Work: Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. I ensured customer satisfaction by advising customers on preventative maintenance and configurations, which may impact product performance. I am also responsible for potential or desired follow-up services or problem escalation. •I was responsible for installing, configuring, troubleshooting on Windows XP/ 2007 and associate applications such as MS Office, Visio, project, Lotus Notes, Frames Maker, and re-imaging XP/ 2007 PCs and laptops using GHOST Software Installing, configuring Palm Pilots on PCs and laptops. •Installing Hardware and Troubleshooting on Dell PCs hardware such as installing modem, soundcard, network card, hard drive, and troubleshooting on IBM laptops. •Responsible for Windows 7 deployment and data migrating old PCs and laptops to new PCs and Laptops using USMT, •Delay writing analysis report of problems of PCs, laptops, network issues and resolutions of these problems to the manager. •Resolving day-to-day trouble tickets for operating systems, applications, printers, and network problems •Configuration and troubleshooting of PC, Laptops and laser printer hardware. Show less

HELPDESK ANALYST

• Jun 2012 - Feb 2014

PC Support and Troubleshooting: Provided accurate, timely, and creative solutions for End-User computing Problems. Installed and configured all Software Packages on appropriate PC’s and sets up Customers’ computers to access the network. Network Administration Functions: Active Directory administration, adding user, applying policies, resetting users’ password, supporting and maintaining servers, printers and backups. Responsible for creating and maintain file shares as well as applying security patches to servers and desktops. Configure security in desktop applications; allocate resources for desktop computers; monitor network infrastructures; deploy desktop operating systems; manage desktop security and support and maintain desktop applications. I also worked on system certificates (CA, CRL, etc.) •Responsible for installing, configuring and troubleshooting on Windows 2003 and 2008 servers using enterprise standards. •Patching servings Windows Sever Update service (WSUS) and upgrading Operating System Firmware •Installing/troubleshooting and configuring windows 2003 and windows 2008 servers Active Directories •Excellent experience of server hardware, software, devices and protocols. •Excellent experience with windows 2003 and 2008 server management, installing server roles and features. •Administering and managing DHCP and DNS servers; creating domains, forest, and tress in Server 2003 and 2008. •Creating failover Clusters and working with Network Load Balancers •Experienced working knowledge with RAID's 0 to 5. •Updated client websites using Visual Basic.net and HTML; managing IIS in AD. Show less

Democratic Rep Of Congo

• Jun 2009 - Nov 2011

Pc Support and troubleshooting,Instanling and configuring Windows 2003 and 2008 Server. Patching Serving Windows server update... Pc Support and troubleshooting,Instanling and configuring Windows 2003 and 2008 Server. Patching Serving Windows server update...