Experience

Grapple

• Australia
• Financial Services
• 1 - 100 Employee

• Head of Product Development

  • Jan 2021 - Present

  Developing and implementing improvements across the product suite and leading change initiatives to streamline and enhance the overall customer and operational experience. Developing and implementing improvements across the product suite and leading change initiatives to streamline and enhance the overall customer and operational experience.



Office Experts Group

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Microsoft Consultant

  • Aug 2020 - Present

  Utilising Microsoft Office to address client and business needs to provide appropriate end-to-end solutions Utilising Microsoft Office to address client and business needs to provide appropriate end-to-end solutions



RJT Consulting

• Melbourne, Victoria, Australia

• Business Consultant

  • Mar 2018 - Present

  Liaising with business owners and providing technological solutions by utilising Microsoft Office to solve problems for clients Liaising with business owners and providing technological solutions by utilising Microsoft Office to solve problems for clients



Bendigo and Adelaide Bank

• Australia
• Banking
• 700 & Above Employee

• Business Analyst

  • Jun 2019 - Jan 2021

  Analysing data and implementing changes to improve business operations

• Quality Assurance Analyst

  • Sep 2018 - Jun 2019

  Creating robust quality assurance processes and reports to mitigate risks and enable the business to deliver its products and services professionally and within regulatory frameworks

• Business Engagement Officer

  • Feb 2017 - Sep 2018

  Driving change in business operations and implementing process improvements in accordance with risk frameworks

• Senior Client Services Officer - Bendigo Debtor Finance

  • Apr 2016 - Feb 2017

  Managing customer debtor finance facilities and leading operations staff

• Client Services Officer - Bendigo Debtor Finance

  • Jun 2014 - Apr 2016

  Handling operations for customer debtor finance facilities and providing general customer service