Experience

Resilience Psychological Services

• United States
• Mental Health Care
• 1 - 100 Employee

• Psychotherapist Intern

  • Sep 2023 - Present



Foxtrot

• United States
• Retail
• 100 - 200 Employee

• Shift Lead

  • Apr 2020 - Mar 2023

  - Execute and improve store operations to meet store’s financial targets and team member metrics - Build and cultivate an engaged, effective team through recruitment and onboarding, as well as ongoing training opportunities and SOPs - Create an inclusive work environment by treating all crew members and customers with dignity and respect - Communicate and work closely with external vendors and business partners - Follow and enforce protocols to ensure risk management and safety - Exemplify Fox Trot’s core values to give customers the best store experience possible - Work cross functionally with business partners to ensure quality and accuracy are consistent Show less



Zoro.com

• United States
• Retail Office Equipment
• 300 - 400 Employee

• E-Commerce Channel Specialist

  • Aug 2019 - Apr 2020

  - Create new product listings on various ecommerce channels - Optimize product listings via product content, promotions, advertising and other opportunities - Communicate Zoro’s priorities and goals for the ecommerce channels, internally and externally, and execute those goals successfully - Collaborate closely with cross-functional teams such as Customer Service, Pricing, Product & Promotions to create and maintain positive customer experiences on some of Zoro’s largest revenue channels - Communicate and work closely with external vendors and partners Identify key trends, issues and root causes and make recommendations for improvements Prepare and deliver presentations to different audiences, and perform ad-hoc analysis as needed Show less



Medline Industries, LP

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Vendor Data Analyst

  • Mar 2018 - Jul 2019

  - Manage general items (create, maintain, discontinue), coordinate vendor mergers, maintain SAP files as it relates to vendor changes. Review source documents for data input. - Upload PIR records-submit price changes prior to their effective date. - Resolve any A/P issues (over bill, duplicate shipments, etc.). - Resolve complaints regarding shipping discrepancies. - Obtain authorization to return surplus items. Once authorization is obtained, prepare debit memo to return the goods to the manufacturer. - Submit assigned files to Item Master Data within provided timelines. - Establish and maintain a close working relationship with the following groups: Vendor Relations, Vendor Representatives, Quality, A/P, Inventory Management and other appropriate Distribution personnel. Show less



Archrival

• United States
• Advertising Services
• 1 - 100 Employee

• Adidas Field Agent

  • Mar 2017 - Feb 2018

  - Drove sales through premium presentation and brand stories, by visually merchandising product and ensuring brand standards are met. - Implemented brand advocacy through expert product knowledge, product representation and hosting informational "tech" clinics. - Educated consumers through one-on-one interactions. - Conducted field observations, customer interactions, product reception and reviews, as well as trend recognition reported weekly for corporate use and analysis. - Executed field marketing through strategic product launches and activations, as well as promotional events. - Lead large scale informational "tech" clinics for regional Dick's Sporting Goods associates (Dick's Sporting Goods University Days). - Built a community of brand advocates and influencers through relationship building, product exposure, product education and creating product hype. Show less



Charter Fitness

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Lead Manager

  • Jun 2016 - Mar 2017

  - Deep passion and commitment to sell health and wellness. - Supervised the operations of the facility including, cleaning maintenance, contacting vendors and running nightly reports. - Managed a staff of front desk workers and other part-time managers to create a friendly, safe and inclusive environment for employees and patrons. - Sold fitness related services including, memberships, personal training and tanning. - Deep passion and commitment to sell health and wellness. - Supervised the operations of the facility including, cleaning maintenance, contacting vendors and running nightly reports. - Managed a staff of front desk workers and other part-time managers to create a friendly, safe and inclusive environment for employees and patrons. - Sold fitness related services including, memberships, personal training and tanning.



Zion-Benton Public Library

• United States
• Libraries
• 1 - 100 Employee

• Circulation Assistant

  • Sep 2011 - Sep 2016

  - Collaborated with various library staff including, Director, managers and supervisors to do a variety of tasks - Created and maintained confidential library records that were used for internal and external use, process improvements and training new hires. - Received oral or written instructions from head librarian at circulation desk to complete tasks as necessary - Responded to requests via email, phone and a growing array of channels for information and providing patron assistance - Referred guests to specific areas and materials within the library based on their literary needs Show less



Illinois State University

• United States
• Higher Education
• 700 & Above Employee

• Member Service Associate

  • Jan 2014 - May 2016

  - Checked in 5,000+ students a day.- Checked out/in facility equipment.- Cash handling.- Sold memberships to patrons. - Complete various waivers, fees, and forms for facility policies.

• Group Fitness Instructor

  • Nov 2013 - Mar 2016

  - Actively promoted wellness and positive body-images to patrons.- Lead classes of 20+ patrons in warm-up, cool-down and total body exercises while meeting the fitness goals and safety of every patron. - Created format for each class using a variety of techniques, equipment, and classroom size.



Nike

• United States
• Retail
• 700 & Above Employee

• Retail Sales Associate

  • May 2015 - Sep 2015

  - Utilized customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales. - Built the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting. - Maintained knowledge of various store departments and available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary. - Served as a product knowledge resource for consumers and entry level associates. - Sought educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques. - Assisted Leads, Senior Associates, and Managers in training entry level associates. - Assisted with loss prevention efforts by providing proactive customer service. Show less



Universit of Nicosia

• Nicosia, Cyprus

• Student

  • 2015 - 2015



RecPlex Pleasant Prairie

• United States
• Recreational Facilities
• 1 - 100 Employee

• Guest Services Specialist

  • Jun 2014 - Aug 2014

  - Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely and efficient manner - Processed large amounts of money with no shortages or overages at opening and closing - Guided customers with regards to the latest studios promotions, membership discounts and/or special events - Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely and efficient manner - Processed large amounts of money with no shortages or overages at opening and closing - Guided customers with regards to the latest studios promotions, membership discounts and/or special events