Experience

Tecology, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Assistant

  • Jun 2021 - Present

  Skills: Project Management, Client Relations, Meeting Facilitation, Professional Writing, Microsoft/Azure Environment. Plans and executes various types of IT-related projects, such as software upgrades and implementations, user group management in Azure, enterprise solution selection, and file migrations. Coordinates sub-contract assignments for network installs, property walk-offs and walk-ons, and troubleshooting. Trains corporate staff on how to integrate ticketing software into their workflow. Analyzes and routes proactive and reactive client requests to the appropriate resources. Coordinates and assists with project tasks and deliverables. Maintains project tracking system(s). Coordinates administrative functions in support of the CS Team. Drafts and reviews CS documentation. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Research/Remediation Analyst

  • Sep 2020 - Jun 2021

  Wells Fargo’s Enterprise Complaints Management Office (ECMO): Responded to and researched and resolved escalated inquiries and complaints requiring special handling. Performed intake to determine appropriate course of action, conducted investigative steps to fully identify the issues, researched product information, terms, conditions, contracts, etc., created correspondence as needed, processing complex and/or corrective transactions on-line. Communicated with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters. Served as an intermediary to resolve disputed matters; negotiates and enacts settlements. Recommended standards, policies, and/or procedures to correct deficiencies. Ensured identified risks and/or problems are clearly documented. Show less



Liberty University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant

  • Aug 2018 - Jan 2020

  Evaluated, selected, and trained a diverse team of student leaders throughout the year. Coordinated, budgeted large events for groups of up to 800 students to build community. Responsible for the safety and holistic development of 60+ students each semester. Participated in and conducted weekly leadership development, diversity training, innovative problem solving. Performed routine accountability to ensure compliance to university/hall policies and guidance. Evaluated, selected, and trained a diverse team of student leaders throughout the year. Coordinated, budgeted large events for groups of up to 800 students to build community. Responsible for the safety and holistic development of 60+ students each semester. Participated in and conducted weekly leadership development, diversity training, innovative problem solving. Performed routine accountability to ensure compliance to university/hall policies and guidance.



Nakupuna Companies

• United States
• Business Consulting and Services
• 400 - 500 Employee

• Management Consulting Intern

  • Jun 2019 - Aug 2019

  Worked with Human Resources department to consolidate and digitize physical files. Assisted staff with writing business procedures and designed flow charts. Created spreadsheets and designed data analysis and metrics. Prepared information and research materials. Researched and gathered documentation on various topics and technologies. Completed tasks using Microsoft Office Suite, Salesforce, Qlik Sense, etc. Worked with the IT Team and the Strategic Communications Team to accomplish different projects. Show less



Fish and Explore

• United States
• Recreational Facilities
• 1 - 100 Employee

• Outdoor Instructor/Guide

  • Jun 2016 - Aug 2018

  Managed and provided instructions to ~90 children, ages 8-14, in Fish & Explore Summer Camps. Established weekly plan for hiking, exploration, kayaking, and stand-up paddle boarding camps. Identified sites, permits, and secures resources required to support camps. Developed curriculum/lesson plan for instruction. Managed and provided instructions to ~90 children, ages 8-14, in Fish & Explore Summer Camps. Established weekly plan for hiking, exploration, kayaking, and stand-up paddle boarding camps. Identified sites, permits, and secures resources required to support camps. Developed curriculum/lesson plan for instruction.