Consultant

• Aug 2018 - Present

Senior Consultant, Operations

• Feb 2018 - Aug 2018

Branch Manager Support

• Dec 2014 - Oct 2017

• Perform IT support of the Singapore branch office • Perform payment of invoices through SAP • Perform reimbursements of employees • Prepared payroll for employees • Perform procurement duties • Liaise with vendors for tendering of contracts • HSE Advisor for the Singapore branch • Fire warden and First Aid trained • Maintain and keep record of the financial accounts of the Singapore Branch • Perform IT support of the Singapore branch office • Perform payment of invoices through SAP • Perform reimbursements of employees • Prepared payroll for employees • Perform procurement duties • Liaise with vendors for tendering of contracts • HSE Advisor for the Singapore branch • Fire warden and First Aid trained • Maintain and keep record of the financial accounts of the Singapore Branch

VSB Technical Support Rep IV

• Feb 2012 - Oct 2014

• Selected to be the team lead for Premium Customer Care Service (PCCS) team • Generated, prepared and presented reports to IDA during monthly meetings • Took up additional role as an escalation support. • Supported two commercial projects as well, ENI Singapore and B&V. • Handled reports of systems securities and delegated to relevant teams to resolve it • Selected to be the team lead for Premium Customer Care Service (PCCS) team • Generated, prepared and presented reports to IDA during monthly meetings • Took up additional role as an escalation support. • Supported two commercial projects as well, ENI Singapore and B&V. • Handled reports of systems securities and delegated to relevant teams to resolve it

Desktop Engineer

• Jan 2010 - Feb 2012

• Attached to Hewlett Packard (HP) under SOE project • Promoted to team lead assistant after 8 months in the project. • Assisted the team lead to follow up and support the agencies. • Promoted to VVIP support under Premium Customer Care Service (PCCS) team • Liaised with the backend team and our IDA counterpart on issues faced by the VVIP • Generated and prepared reports which are submitted to IDA for review. • Attached to Hewlett Packard (HP) under SOE project • Promoted to team lead assistant after 8 months in the project. • Assisted the team lead to follow up and support the agencies. • Promoted to VVIP support under Premium Customer Care Service (PCCS) team • Liaised with the backend team and our IDA counterpart on issues faced by the VVIP • Generated and prepared reports which are submitted to IDA for review.

Technical Support

• Oct 2008 - Apr 2009

• Dealt with credit card and EZ-link terminals. • Created the instruction and process manual. • Provided training and presentation SMRT staff on how to use and troubleshoot the terminal. • Installation of Citibank credit card terminals at various locations • Provided training on how to use the terminals. • Dealt with credit card and EZ-link terminals. • Created the instruction and process manual. • Provided training and presentation SMRT staff on how to use and troubleshoot the terminal. • Installation of Citibank credit card terminals at various locations • Provided training on how to use the terminals.