Joshua Stephens
IT Engineer - Server at Escondido Union School District- Claim this Profile
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Topline Score
Bio
Toby Burgess
Joshua was a great technician to have. He was self-motivated and able to work independently with little outside assistance. He showed great analytical and customer service skills when working our accounts. Joshua was also able to assist in many areas other than standard breakfix to include network engineering and system software development.
Toby Burgess
Joshua was a great technician to have. He was self-motivated and able to work independently with little outside assistance. He showed great analytical and customer service skills when working our accounts. Joshua was also able to assist in many areas other than standard breakfix to include network engineering and system software development.
Toby Burgess
Joshua was a great technician to have. He was self-motivated and able to work independently with little outside assistance. He showed great analytical and customer service skills when working our accounts. Joshua was also able to assist in many areas other than standard breakfix to include network engineering and system software development.
Toby Burgess
Joshua was a great technician to have. He was self-motivated and able to work independently with little outside assistance. He showed great analytical and customer service skills when working our accounts. Joshua was also able to assist in many areas other than standard breakfix to include network engineering and system software development.
Credentials
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MCSA: Windows Server 2012
MicrosoftJul, 2016- Sep, 2024 -
Microsoft Certified Solutions Associate: Windows Server 2012
Microsoft
Experience
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Escondido Union School District
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United States
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Primary and Secondary Education
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300 - 400 Employee
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IT Engineer - Server
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Dec 2009 - Present
I perform day-to-day server management for a district data center and site servers that provides technology services for ~2,000 staff and ~15,000 students across 25 physical sites. The server environment is comprised of ~50 physical servers--1 at each of the district's 24 schools and a dedicated cluster at our District Office--and ~150 Hyper-V virtual machines--4 VMs on each site server and a number of centralized servers in the cluster. Using PDQ Deploy, WDS, MDT, WSUS, PowerShell, and a few other third-party tools, I developed and maintain end-to-end OS and application deployment and patching of 800+ Dell PCs with Windows 7/10 across 25 sites for our administrative personnel. I was also a primary project manager for the implementation of the JAMF Casper Suite, which our district uses to manage end-to-end deployment of 17,000 Macs and iOS devices across 25 sites for our teachers and staff. Using Paessler's PRTG monitoring software, I've configured more than 3,000 sensors to monitor the district's network and server infrastructure, providing near realtime visibility into critical metrics such as bandwidth, VM host and guest CPU and memory utilization, uptime monitoring of websites critical to the district's functioning, and many other data sets. I perfomed project management duties for a district-wide Mitel-based VoIP implementation of 1800 instruments and associated management switches, software, and hardware across 25 sites. I developed maintenance documentation and actively maintain this system alongside 2 Electronics Technicians that I trained to perform day-to-day tasks. During my first year in the position, I performed project management duties for a complete Novell to Active Directory migration and server hardware refresh, and subsequently I have managed life-cycle replacement of the environment. Show less
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Computer Technician II
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Dec 2009 - Nov 2014
Assisted district staff members with technology problems via a ticketing system and a published Help Desk phone line. Performed troubleshooting and break/fix tasks for Macs and PCs. Imaged and maintained approximately 800 PCs and 1800 staff Mac laptops and classroom Mac desktops. Helped leadership Identify areas of improvement for technology in the district, such as a need to migrate from Novell to Windows in the server environment, which resulted in the district creating a new position (IT Engineer - Server) dedicated to managing district servers in the district datacenter and at each of the district's 25 sites. Show less
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Delcom Group
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United States
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Computer Hardware
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1 - 100 Employee
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Break/Fix Technician
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Dec 2007 - May 2009
• Diagnosed and repaired warranty and non-warranty hardware and software issues in desktops, laptops, servers, and printers for 4 major school districts and several corporate customers around the Dallas/Fort Worth metroplex. • Managed tickets internally with a customized case management system, including detailed diagnoses, notes for ordering, parts check-in/return and dispatch, and notes for resolutions. Duplicated information for customer ticket systems such as Parature and HEAT, keeping the customer aware of actions and resolutions for each ticket. • Provided post-sale customer relations support, interacting with technology department directors, engineers, and technicians, as well as teachers, students, and various support staff to ensure all problems were resolved quickly and efficiently. • Interfaced with internal sales department to generate quotes, work orders, and invoices for non-warranty parts and billable time. • Trained new technicians in the use of the company’s ticket system and operating procedures, evaluated skills during on-site troubleshooting and reported to Operations Manager. • Supervised various side projects including install teams and the company’s laser engraving system. Show less
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Abilene Independent School District
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United States
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Education Administration Programs
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1 - 100 Employee
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Lead Network Cable Technician
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Sep 2005 - Oct 2007
• Built, installed, terminated, and tested equipment racks and telecommunication closets for 3 new schools and several expansions around the school district, managing a crew of 3 technicians to implement plans provided by the network cable engineer or myself. • Performed drop installs, moves, and repairs around the school district as requested by work orders submitted by teachers and staff. Rebuilt older racks and ran new cable for several remodels including the basement of a new district administration building, the library of one district high school, 3 wings of another high school, and 10+ elementary school wings. • Interacted with teachers and staff, technical support specialists, construction crews, and network engineers on a regular basis to coordinate and implement network installations and repairs. • Managed an inventory of copper and fiber network equipment and cable across several storage facilities. Show less
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ERP Services
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France
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Civil Engineering
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1 - 100 Employee
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Web Designer/Developer
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2003 - 2007
• Designed and implemented the Cooper High School Band’s website with custom software that enables the band’s directors to keep the site’s news, calendar, photos and documents up-to-date. • Designed and implemented a content management system for the UNM Tribal Law Journal and the University Partnership Visiting Scientists Program using custom templates and code, enabling users to update technical and law articles, projects, and contact information. • Designed and implemented the website of the UNM School of Music using customized version of a commercially available Content Management System (Movable Type) to enable teachers and staff to update the School’s news, calendars, schedules, and audio/video for each studio (content since changed). Created a custom web presentation for the School’s 100+ album music catalog including audio samples and scanned cover art for each album. • Utilize valid XHTML, CSS, PHP, Flash, and MySQL database customization to design functional and highly usable web sites, with numerous side projects undertaken on a regular basis. Show less
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University of New Mexico
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United States
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Medical Practices
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1 - 100 Employee
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Student Consultant, A-site Manager
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2003 - 2005
• Monitored and interacted with university students and faculty in a computer lab environment to solve software problems and assist with technical questions. • Managed lab printers, maintaining queues and performing basic hardware troubleshooting and repair when necessary. • Managed Windows- and Mac OSX-based systems, completing software installations and imaging for 8 labs each semester, troubleshooting hardware and software issues. • Monitored and interacted with university students and faculty in a computer lab environment to solve software problems and assist with technical questions. • Managed lab printers, maintaining queues and performing basic hardware troubleshooting and repair when necessary. • Managed Windows- and Mac OSX-based systems, completing software installations and imaging for 8 labs each semester, troubleshooting hardware and software issues.
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Southern Methodist University
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United States
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Higher Education
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700 & Above Employee
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Student Technician
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2001 - 2003
• Managed and troubleshot all departmental computers, including several mobile computer carts customized for classroom use by university teachers. • Installed and cable-managed A/V racks and equipment for 4 media labs and 6 science classrooms in the new Jerry Junkins Engineering Building on the SMU campus. • Designed and implemented the department website (since changed). • Managed and troubleshot all departmental computers, including several mobile computer carts customized for classroom use by university teachers. • Installed and cable-managed A/V racks and equipment for 4 media labs and 6 science classrooms in the new Jerry Junkins Engineering Building on the SMU campus. • Designed and implemented the department website (since changed).
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Education
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2003 - 2005
The University of New Mexico
Master of Music, Music Performance -
2002 - 2003
Southern Methodist University
Music Performance, Music
Community
