Experience

Jostin Construction

• United States
• Construction
• 1 - 100 Employee

• Business Development Manager

  • Dec 2022 - Present

  Partner with VP of Estimating to operationalize business development strategies and processes Develop a proven sales process that includes prospecting, qualifying, targeting, identifying customer needs, developing value propositions, presenting solutions, and closing the sale for future construction project opportunities Manage existing sales pipeline Generate and share industry thought leadership pertaining to disruption opportunities, market data industry trends, competitive analysis, customer expectations, public policy, and other market drivers Contribute to lead-generation and customer-acquisition activities through collaboration with the marketing and communications team Collaborate on the development of new business proposals and presentations Makes decisions based on Jostin's long-term growth philosophy and core values Show less



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Ford Customer Experience Operations Manager

  • Aug 2021 - Sep 2022

  Achieved #1 Region in FordPass App guest adoption (+80% YoY, 92% YTD) across 73 East Coast Ford retailers by crafting and operationalizing 7 industry leading, KPI-driven, CX guest experiencesDrove $2M+ in Dealership profits through managing region to 98% Ford Commitment Program compliance, August 2022 YTD Implemented BEV Pick-Up & Delivery process at 94% of 73 East Coast Ford Retailers, resulting in an average CX Net Promoter Score (NPS) increase of 9pts at Retailers who onboarded Achieved 100% adoption of OneCX, a leading customer experience management tool, driving average NPS improvement +5pts across 73 East Coast Ford Retailers September 2022 YTD. Trained all Regional management, Specialist teams, and Retail Management on tool adoptionLed, mentored, and managed a high-achieving team of CX/Brand Specialists. Responsible for fostering a team environment that strives for industry thought leadership, cross-functional collaboration, consistent KPI achievement, and career planning Show less

• Lincoln Brand Specialist

  • Jun 2016 - Aug 2021

  • Provide brand transformation consulting to 12 New Jersey-based Lincoln dealerships, who comprise one of the largest retail sales and market share of all Lincoln stores within the North American market• Leveraged strategic digital consulting to grow YoY retail sales at twelve Philadelphia region Lincoln dealerships by 9% (YTD) 2019, targeting conquest marketing and effortless experience strategies• Developed and executed YouTube video campaign to grow Lincoln VIN share in the Philadelphia luxury Medium Premium Utility segment by 8% (YTD) Q2 2018; campaign received 10,000 views in 3-months and won 1st place in the East Market Area• Led collaborative effort with Holman Lincoln dealership to implement an effortless client experience and social media strategy, delivering 158% Sales Effectiveness 2018 YTD and 12 consecutive months of Lincoln Commitment Program compliance, resulting in highly selective 2018 Lincoln President’s Award• Provided financial and operations consulting for twenty-four Harrisburg, Philadelphia and New Jersey Ford & Lincoln dealerships, increasing retail part sales by 11% (YTD) December 2013 in the Philadelphia region Show less



Jostin Construction

• United States
• Construction
• 1 - 100 Employee

• Project Manager

  • Aug 2015 - Aug 2021

  • Collect data via internal & external survey analysis to support re-branding and marketing initiatives. • Conduct capital calls for class A & B office real estate investment projects. • Work to ensure that active construction management and pump place finish projects remain on time and on budget. • Coordinate site-visits to audit in-progress construction management projects. • Collect data via internal & external survey analysis to support re-branding and marketing initiatives. • Conduct capital calls for class A & B office real estate investment projects. • Work to ensure that active construction management and pump place finish projects remain on time and on budget. • Coordinate site-visits to audit in-progress construction management projects.



Al. Neyer

• United States
• Construction
• 100 - 200 Employee

• Real Estate Development Co-Op

  • Aug 2015 - Aug 2021

  • Identify potential parcels of land for real estate development and update/maintain “Land Bank”. • Formulate and distribute RFP’s and LOI’s on behalf of Al. Neyer and our clients. • Manage consultants and vendors for three in-process Build-to-Suit clients. • Negotiate lease and purchase agreement terms on behalf of Al. Neyer’s clients. • Identify potential parcels of land for real estate development and update/maintain “Land Bank”. • Formulate and distribute RFP’s and LOI’s on behalf of Al. Neyer and our clients. • Manage consultants and vendors for three in-process Build-to-Suit clients. • Negotiate lease and purchase agreement terms on behalf of Al. Neyer’s clients.



The Bacchanalian Society

• Cincinnati, Ohio Area

• Vice President, Host Relations

  • Apr 2014 - Aug 2021

  • Responsible for securing all volunteers for our quarterly wine tasting fundraisers. • Develop and execute unique digital/print marketing plans for each quarterly tasting to ensure a minimum of 650 guests are in attendance. • Secured 35 volunteers and 882 guests for the Bacchanalian Society’s 2016 winter tasting. • Utilized Facebook, Instagram, e-mail and printed materials to perpetuate a grass roots marketing campaign that ultimately allowed Bacchanalian to donate $15,302 to our 2016 winter beneficiary. • Leveraging the success of our winter gathering to secure 1,003+ guests for Bacchanalian’s spring gathering in an effort to exceed our winter donation award. Show less



Cushman & Wakefield - Formerly DTZ

• United States
• Commercial Real Estate
• 700 & Above Employee

• Tenant Representation Associate, Office Brokerage

  • Feb 2014 - Aug 2015

  • Developed a business plan for a minority owned commercial real estate start-up. • Provided marketing, market analysis, site selection and project management support to four Principal brokers. • Conducted site Selection analysis using expertise and client provided criteria. • Negotiated lease terms on behalf of clients including base rent, tenant improvement budgets and right of first refusal clauses. • Developed a business plan for a minority owned commercial real estate start-up. • Provided marketing, market analysis, site selection and project management support to four Principal brokers. • Conducted site Selection analysis using expertise and client provided criteria. • Negotiated lease terms on behalf of clients including base rent, tenant improvement budgets and right of first refusal clauses.



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Marketing, Sales & Service Field Operations Zone Manager

  • Jun 2012 - Feb 2014

  •Cultivated productive relationships between my twenty-four dealerships and Ford Motor Company ensuring continuity between factory and Ford store initiatives •Conducted financial and operations consulting for twenty-four Harrisburg, metro Philadelphia and New Jersey Ford & Lincoln dealerships •Wholesale part sales to regional dealerships •Provided value by analyzing dealership sales metrics and utilizing this data to develop market penetration strategies and growth forecasts •Developed in-dealership customer service programs to ensure exceptional client experiences Show less



Jostin Construction

• United States
• Construction
• 1 - 100 Employee

• Marketing Internship

  • Jun 2008 - Aug 2011

  •Created marketing plans for upcoming bids and projects •Assisted with field work to better learn the construction industry from multiple aspects •Worked to develop and update the company website •Created marketing plans for upcoming bids and projects •Assisted with field work to better learn the construction industry from multiple aspects •Worked to develop and update the company website



Cincinnati Museum Center

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Marketing Internship

  • May 2009 - Aug 2010

  •Wrote communication plans for upcoming exhibits and OMNIMAX films •Created press releases that were distributed to local news outlets •Wrote thirty second voiceovers that were featured in television commercials for the exhibit “America I Am” •Assisted with public relations for upcoming exhibits and OMNIMAX films •Conducted marketing research in the field to evaluate which future exhibits would best fit our target market •Wrote communication plans for upcoming exhibits and OMNIMAX films •Created press releases that were distributed to local news outlets •Wrote thirty second voiceovers that were featured in television commercials for the exhibit “America I Am” •Assisted with public relations for upcoming exhibits and OMNIMAX films •Conducted marketing research in the field to evaluate which future exhibits would best fit our target market