Experience

Davis Distribution Systems

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Office Manager

  • Feb 2007 - Present

  Responsible for the daily operations of the front office for a multi-location, multi-million dollar organization of over fifty employees.• Works annually with our insurance broker to negotiate rates in our corporate benefits package in the best interest of the company and the employees, in some cases achieving a cost decrease.• Successfully completed a project to move the company from a spreadsheet system for tracking paid time off, attendance, and benefits to a full-scale human resources information system. This implementation allows us to track vital metrics which in turn has provided management the ability to make more informed strategic decisions for the company as a whole as well as departmentally.• Conducts safety trainings for all locations. These trainings include back safety, fire safety, and general warehouse safety.• Currently handles all new employee onboarding and orientation.• Reviews employee handbook on a semi-annual basis to ensure the company is following established policies and updating as necessary.• Increased the overall efficiency of the front office by developing a more efficient filing system for employee records, accounting files, and regulatory records.• Works directly with executive management on a daily basis to ensure all financial transactions are properly recorded in the general ledger, ensuring accuracy and reliability for quarterly and year-end reporting. Also works directly with our outside accounting firm in providing data necessary for tax reporting.• Experience with filing ACA form 1095-C Show less

• Returns Manager

  • Sep 2005 - Feb 2007

  Full responsibility for Daily/ Weekly/ Monthly/ Yearly Returns Operations. Responsibility for Quality of Customer Service, Minimization of Corporate Losses, and Continuous Improvement.• Effectively lead and communicated with a team of three direct reports to maintain clearly defined expectations and roles.• Developed, implemented and monitored company policies to maximize customer satisfaction and manage three on-site customer service representatives• Effectively interacted with a customer base of approximately 1000 customers in handling difficult issues around order status, shipments, invoicing, and claims• Implemented changes to existing processes and procedures to increase the accuracy, efficiency and responsiveness of the returns department. Show less