IT Service Management

• Mar 2021 - Present

Book Author

• Sep 2019 - Present

Computer-Topia series Episode 1 -Oh No, Agou! Available September 2019 on Amazon digital books!

Managing Partner

• Mar 2019 - Present

Spreading awareness is the main mission while offering aid when it is needed.

IT Professional

• Oct 2000 - Present

Conducted Upgrades/Installs of various software to include Windows 2000/XP/Vista/7/Office and multiple 3rd party software. Have upgraded/installed hardware to include but not limited to motherboards, processors, video cards, hard drives and memory. Conducted optimization of operating system including removing malware/adware/rootkits and viruses. Configured user account access and firewall and antivirus software. Installed and configured wired and wireless SOHO to include 802.11a/b/g/n/ac. Troubleshoot various issues to include network connectivity, blue screen errors, corrupt drive messages, incompatability issues, and more.

Desktop Specialist II

• Nov 2014 - Mar 2021

Help Desk

• May 2014 - Aug 2014

• Troubleshoot various issues to include computer settings, network settings and setup, cable modem troubleshooting, and TV issues.• Assisted in locating issue and either correct or direct customer to correct department.• Assisted in correcting over 500 customer complaints.• Upsold services depending on customer’s needs.

Fire Controlman

• Apr 2008 - Apr 2014

• Managed and trained individuals in the monitoring and maintenance of electrical equipment to include component level identification and replacement.• Identified component deficiencies utilizing multi-meters, oscilloscopes and various other test equipment then utilized proper replacement procedures for bad components.• Specifically trained to maintain a computer system designed to accurately project where rounds will land at great distances.• Adept in utilizing resources to locate problem solving information, such as web search engines, publication, forums and other personnel if needed.• Versatility in education when instructed to correct deficiencies that we not apart of initial training, utilizing text books and various sources to quickly correct electronic issues.• Continued education through various tactical schools designed to provide specialized operation skills and team work.• Excelled as a Safety Inspector within the organization, identifying hazards ranging from moral, general safety, industrial safety, electrical safety, and Hazardous Conditions beyond what was considered tolerable.• Quality Assurance Trained in dealing with tools and materials to maintain and correct electronic equipment and safety equipment.

Line Chef

• Oct 2003 - Apr 2008

Worked from day one as dish washer and advancing through proficiency of the position granting him advancement up to Line Chef and Assistant Manager with the proficiency expected of these positions the call to serve our nation came to fruition.