Experience

STROLID, Inc - Strong Process. Solid Results.

• United States
• Automotive
• 1 - 100 Employee

• VP of Client Success and Delivery

  • Jan 2020 - Present

• Director of Business Development

  • Sep 2016 - Present

  STROLID BRIDGES THE GAP BETWEEN THE ONLINE AUTOMOTIVE SHOPPER AND THE FRANCHISED DEALERSHIP THROUGH A MULTI COMMUNICATION PLATFORM COMPOSED OF CHAT TEXT AND EMAIL.



DAS Technology

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Sales Engineer

  • Jan 2015 - Sep 2016



Digital Air Strike / Responselogix

• east coast

• Regional Account Manager Dealer Groups East

  • Jan 2014 - Sep 2016



ResponseLogix/Digital Air Strike

• Greater Boston Area

• Account Manager

  • Sep 2011 - Sep 2016

  I am excited to be a part of this company that has exploded with growth. Here I am able to take everything I have learned in the Automotive industry and take it to the next level. I will be working with all levels of managment from the owner of the store to the sales managers and sales people who make it all happen. As an Account Manager I will be visiting dealerships to help create better Internet Sales Processes. Last month, ResponseLogix crossed a key milestone. Due to a steadily accelerating monthly net dealer growth rate, we now serve over 900 customers.



Bernardi Acura of Boston

• Greater Boston Area

• Business Development, E-Commerce, and Desk Manager

  • Jun 2010 - Sep 2011

  Responsible for the dealership’s online reputation management and social media. • Member of management leadership team that meets weekly to help maintain and improve the dealership’s facilities and processes • Manages and maintains the dealership’s Internet sales process through pricing, response time, ROI, and closing percentages. • Maintains the dealership’s sales follow through CRM tracking and weekly trainings with sales people and managers. • Trains and mentors new employees and managers to use the dealership’s CRM tool. • Provided content and articles for the dealerships monthly newsletter • Maintained manufacturers’ compliance policies for the dealership’s website • Maintained Internet lead email templates to give the impression of personalized emails. • Continuously improved the Internet sales by using the innovative tool ResponseLogix, which allows a dealer to stay in contact with their customers until they are ready to make their purchase.



Bernardi Toyota Scion

• Business Development Director

  • Jan 2003 - May 2010

  · Responsible for the dealership's on line reputation management and social media. · Identify new market opportunities by engaging local businesses in service and vehicle purchase programs. · Team member of Signature Program that targets key customer impact areas to ensure complete and ongoing customer satisfaction. · Training and mentoring new employees to use the dealership's CRM software, how to handle e-leads and incoming phone calls. · Creating and maintaining the sales process for the dealerships business development center. · Maintaining a balance between gross and volume of the dealership's phone and electronic leads. · Maintaining manufactures compliance policies regarding the dealership's website and scion brand pricing · Reporting and tracking the Business Development Centers progress and statistics to the General Manager · Maintaining the dealership's lead management system.



Bernardi Toyota Scion

• Sales and Leasing Consultant

  • Jan 1999 - Jan 2002

  · Contract negotiation · Identifying customer needs · Creating a product presentation tailored to the key interest of the customer · Mentoring new employees and training new managers how to use the dealerships lead management system · Contract negotiation · Identifying customer needs · Creating a product presentation tailored to the key interest of the customer · Mentoring new employees and training new managers how to use the dealerships lead management system