Employment Specialist

• Feb 2023 - Present

Patient Care Coordinator I

• Apr 2022 - Feb 2023

Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, Puerto Rico, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe. Demonstrated proficiency in servicing health care member interactions for various health care programs * Communicated health plan services to health care members and scheduled diabetic retinopathy appointments. Quest Diagnostics is an American clinical laboratory. A Fortune 500 company, Quest operates in the United States, Puerto Rico, Mexico, and Brazil. Quest also maintains collaborative agreements with various hospitals and clinics across the globe. Demonstrated proficiency in servicing health care member interactions for various health care programs * Communicated health plan services to health care members and scheduled diabetic retinopathy appointments.

Guest Service Agent

• May 2020 - Nov 2021

A hotel guest services agent is responsible for ensuring that hotel guests have an enjoyable and comfortable stay. Duties included:Greeting guests: The guest services agent is usually the first point of contact for guests, so they must provide a warm and friendly welcome.Checking guests in and out: They are responsible for handling guest check-ins and check-outs, including verifying guest information, collecting payments, and issuing room keys.Handling guest requests: They respond to guest requests for information, room service, and other amenities.Resolving guest complaints: They address guest complaints and concerns promptly and professionally.Coordinating with other departments: They work closely with housekeeping, maintenance, and other departments to ensure that guest needs are met.Some accomplishments of a hotel guest services agent may include:Improving guest satisfaction: By providing excellent customer service and addressing guest needs promptly, a guest services agent can help improve guest satisfaction levels.Increasing revenue: By upselling room upgrades, hotel amenities, and other services, a guest services agent can help increase revenue for the hotel.Building customer loyalty: By providing a positive guest experience, a guest services agent can help build customer loyalty and repeat business for the hotel.The skills required for a hotel guest services agent include:Excellent communication skills: A guest services agent must be able to communicate effectively with guests, coworkers, and other departments.Strong customer service skills: They must be able to anticipate and respond to guest needs in a friendly and professional manner.Organizational skills: They must be able to multitask and manage multiple guest requests at the same time.Attention to detail: They must be detail-oriented and able to accurately input guest information into the hotel's computer systems.Able to quickly solve problems Show less

Guest Service Agent

• Sep 2018 - May 2020

Volunteer Chaplain

• Dec 2014 - Nov 2021

A volunteer chaplain typically serves in a religious or spiritual capacity to provide support, comfort, and guidance to individuals in various settings, such as hospitals, hospices, correctional facilities, military bases, and disaster relief organizations. Some of the key duties, accomplishments, and related skills of a volunteer chaplain include: Duties: Providing emotional and spiritual support to individuals and families in crisis or facing difficult life circumstances. Conducting religious services, counseling sessions, and pastoral care for individuals of various faiths. Participating in interfaith dialogue and promoting religious tolerance and understanding. Offering prayer and meditation support for patients, families, and staff in hospitals and hospices. Serving as a liaison between the spiritual community and the institution they serve, facilitating communication and cooperation. Providing spiritual guidance to military personnel and their families, especially during deployment and reintegration. Offering religious support to inmates in correctional facilities, helping them find meaning and purpose in their lives and facilitating their rehabilitation. Providing spiritual care and support to disaster victims and first responders, helping them cope with trauma and loss. Accomplishments: Bringing comfort, hope, and healing to individuals and families in crisis or facing challenging circumstances. Fostering interfaith cooperation and understanding, promoting religious tolerance and respect. Supporting the spiritual and emotional well-being of military personnel and their families, helping them navigate the challenges of military life. Helping inmates find meaning and purpose in their lives, supporting their rehabilitation and reintegration into society. Providing spiritual and emotional support to disaster victims and first responders, helping them cope with the trauma and stress of disasters. Skills: Strong interpersonal and communication skills Show less

Front Desk Supervisor / MOD

• Oct 2017 - Aug 2018

As a Hotel Front Desk Supervisor, main responsibility was to oversee the operations of the front desk and ensure that guests have a pleasant and comfortable stay at the hotel. Some of the duties include:Managing the front desk staff: As a supervisor, responsible for managing the front desk staff, including assigning tasks, monitoring their performance, and providing feedback and training as necessary.Guest services: Served as first point of contact for guests, and provided exceptional customer service, including handling complaints and resolving issues.Check-ins and check-outs: Responsible for ensuring that guests are checked in and out of the hotel efficiently and accurately.Reservations: Responsible for managing room reservations, ensuring that all guest requests are met and that the hotel is fully booked.Financial management: Responsible for managing the hotel's financials, including managing the front desk's cash and credit transactions.Some accomplishments and related skills of a Hotel Front Desk Supervisor include:Leadership skills: As a supervisor, lead and motivate the Front Desk Agent team to provide excellent customer service and achieve their goals.Attention to detail: Detail-oriented and organized to ensure that all guest requests are met and that the hotel runs smoothly.Communication skills: Communicated effectively with guests, staff, and other hotel departments to ensure that all operations run smoothly.Problem-solving skills: Able to quickly and effectively resolve any issues that arise during a guest's stay at the hotel.Technical skills: Proficient in using hotel management software, point-of-sale systems, and other technical equipment used at the front desk. Show less

Front Desk Agent

• May 2016 - Oct 2017

* Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. *Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. * Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Show less

Sales Coordinator

• Apr 2016 - Oct 2016

A Hotel Sales Coordinator is responsible for supporting the sales team in driving revenue and increasing occupancy rates in a hotel. Their main duties include:Coordinating Sales Activities: The Hotel Sales Coordinator assists the sales team in managing customer accounts, developing sales proposals, and executing sales strategies.Responding to Customer Inquiries: The coordinator responds to customer inquiries about hotel services and amenities, rates, and availability. They also provide potential customers with relevant information about the hotel and its facilities.Managing Contracts: The coordinator is responsible for drafting, reviewing, and managing contracts for group and event bookings. They also ensure that all necessary documents are signed and filed properly.Attending Sales Meetings: The coordinator attends sales meetings to stay updated on sales activities and provide input on sales strategies.Conducting Market Research: The coordinator conducts market research to identify potential customers, new sales opportunities, and emerging trends in the hospitality industry.Some key accomplishments of a Hotel Sales Coordinator may include:Increasing Sales Revenue: By developing and implementing effective sales strategies, the coordinator can help increase the hotel's sales revenue.Improving Customer Satisfaction: By responding promptly to customer inquiries and providing excellent customer service, the coordinator can help improve customer satisfaction and loyalty.Building Relationships with Customers: By building strong relationships with customers and understanding their needs, the coordinator can increase customer retention and repeat business.Some important skills for a Hotel Sales Coordinator include:Communication Skills: The coordinator must be able to communicate effectively with customers. Sales Skills: The coordinator must have a strong understanding of sales techniques and be able to develop effective sales strategies. Show less

Front Desk Agent

• Apr 2015 - May 2016

* Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. *Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. * Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Show less

Sales Consultant

• Aug 2014 - Nov 2014

As a Nissan Automotive Corporation Sales Consultant, your main duty is to sell Nissan vehicles and related products to customers. Here are some of the key duties, accomplishments, and related skills that you may need for this role: Duties: Meet with potential customers and provide them with information about Nissan vehicles and related products Demonstrate the features and benefits of various Nissan models and provide test drives to interested customers Assist customers in selecting the right vehicle for their needs, taking into account their budget, preferences, and lifestyle Negotiate with customers to finalize the sale, including financing options and trade-in evaluations Complete all necessary paperwork and documentation related to the sale Follow up with customers after the sale to ensure satisfaction and encourage repeat business Accomplishments: Meet or exceed sales quotas set by the dealership or Nissan Corporation Develop a strong customer base and maintain long-term relationships with customers Stay up-to-date with the latest Nissan products, features, and technologies Continuously improve sales skills through training and development programs Provide exceptional customer service and earn positive reviews and referrals from customers Related skills: Strong communication and interpersonal skills to build rapport with customers Knowledge of automotive products and features, including specifications, pricing, and financing options Sales and negotiation skills to close deals and maximize profits Customer service skills to address customer concerns and resolve any issues that arise Time management skills to balance multiple customer interactions and administrative tasks Overall, as a Nissan Automotive Corporation Sales Consultant, your role is to be a knowledgeable and personable representative of the brand, providing customers with the information and support they need to make an informed decision about purchasing a Nissan vehicle. Show less

Sales Associate

• Dec 2012 - Jul 2014

The duties, accomplishments, and related skills of a Sales Associate with a Bed Bath & Beyond store include the following: Duties: Greet and welcome customers as they enter the store and assist them with their inquiries Offer product recommendations and demonstrate features and benefits of various products Process sales transactions and handle cash, credit cards, and other payment methods Maintain a clean and organized store environment, including restocking and merchandising Handle customer complaints and concerns in a professional and courteous manner Stay up-to-date on product knowledge, sales promotions, and store policies Collaborate with team members to achieve sales targets and ensure excellent customer service Accomplishments: Meet and exceed individual and team sales targets on a regular basis Develop and maintain strong relationships with customers to increase customer loyalty and retention Consistently receive positive feedback from customers in terms of product knowledge and customer service Participate in training programs to enhance product knowledge and sales techniques Contribute to the overall success of the store by sharing ideas and suggestions with management Related skills: Strong communication and interpersonal skills to effectively interact with customers and team members Sales and customer service experience to provide exceptional service and increase sales Attention to detail to ensure accuracy in processing transactions and handling cash and other payment methods Ability to multitask and prioritize tasks in a fast-paced environment Flexibility to work varied hours, including evenings, weekends, and holidays Positive attitude and willingness to learn and adapt to changes in the retail industry. Show less

Assistant Teacher

• Nov 2011 - Feb 2012

An Assistant Teacher with EduCare typically supports lead teachers and helps ensure the smooth running of a classroom. Some of the duties, accomplishments, and related skills of an Assistant Teacher with EduCare may include: Duties: Assisting the lead teacher with classroom management and instruction Supervising and interacting with children in various settings (e.g. playtime, meals, naptime) Helping to plan and implement age-appropriate curriculum and activities Observing and recording children's progress and behaviors Maintaining a safe and clean classroom environment Communicating regularly with parents or guardians about children's progress and needs Accomplishments: Supporting lead teachers in providing quality care and education for young children Contributing to the development and implementation of engaging and stimulating curriculum and activities Building positive relationships with children and families Maintaining a safe and nurturing classroom environment Supporting the lead teacher in meeting education and licensing requirements Skills: Strong communication and interpersonal skills, including the ability to work collaboratively with others Patience, empathy, and a genuine interest in working with young children Knowledge of child development and early childhood education principles and practices Ability to multitask and manage time effectively Attention to detail and ability to observe and document children's progress and behaviors Flexibility and adaptability to changing circumstances and needs in the classroom Overall, an Assistant Teacher with EduCare plays a critical role in supporting the lead teacher and ensuring that children receive quality care and education in a safe and nurturing environment. Show less

Teacher II Paraprofessional

• Oct 2010 - Nov 2011

A Teacher II Paraprofessional with Community Action Project (CAP) is typically responsible for assisting teachers in providing educational services and support to children and families in underserved communities. Here are some of the duties, accomplishments, and related skills that may be associated with this role: Duties: Assist teachers in planning and delivering Teaching Strategies: Gold Curriculum needed in the classroom Work with small groups of children to reinforce and extend learning activities Provide one-on-one support to children as needed Collaborate with teachers and other staff to develop and implement Teaching Strategies: Gold Curriclum to improve student performance Help to create a positive classroom environment that promotes learning and growth Communicate regularly with parents and caregivers to provide updates on student progress and encourage involvement in their child's education Participate in professional development activities to enhance knowledge and skills related to the field of education Accomplishments: Assisted in the implementation of Teaching Strategies: Gold Curriculum that have improved student performance Helped to create a positive and inclusive classroom environment that supports the needs of all learners Built strong relationships with students and their families, fostering trust and collaboration Developed and implemented individualized plans to support students with diverse learning needs Participated in professional development activities that have expanded knowledge and skills related to the field of education Collaborated with colleagues to create effective teaching strategies and materials Related Skills: Knowledge of child development and effective teaching strategies Strong interpersonal and communication skills to build relationships with students, families, and colleagues Ability to work effectively in a team environment and collaborate with others to achieve common goals Strong organizational skills Show less

Information Technology Help Desk Support

• Aug 2006 - May 2010

Information Technology Help Desk Support role with Oral Roberts University. However, I can provide a general overview of the typical duties, accomplishments, and related skills for this role. Duties: Provide technical assistance and support to faculty, staff, and students with computer systems, software, hardware, and other technology-related issues. Respond to requests for assistance via phone, email, or in-person and troubleshoot technical problems. Install, configure, and maintain computer hardware and software, including printers, scanners, and other peripherals. Document and track all reported incidents and problems, ensuring that they are resolved in a timely and effective manner. Train end-users on software applications and provide guidance on best practices for technology usage. Accomplishments: Successfully resolve technical issues for end-users in a timely and efficient manner, ensuring minimal downtime and disruption to business operations. Provide exceptional customer service to end-users, ensuring that their needs and concerns are addressed in a professional and courteous manner. Continuously improve technical skills and knowledge to stay current with the latest technology trends and advancements. Contribute to the development and implementation of IT policies and procedures that improve the overall efficiency and effectiveness of the IT department. Related skills: Excellent communication skills, both oral and written, to effectively communicate technical information to end-users in a clear and concise manner. Strong problem-solving and critical-thinking skills to analyze and troubleshoot technical issues and identify appropriate solutions. Knowledge of computer systems and software, including Microsoft Office, Windows operating systems, and antivirus software. Experience with remote desktop support tools, such as TeamViewer or Remote Desktop Connection. Ability to work independently and as part of a team, with excellent time management. Show less

Chaplain Assistant

• May 2009 - Aug 2009

A Prayer Chaplain is typically a spiritual leader who provides support and guidance to individuals seeking spiritual or emotional assistance. Their primary role is to offer prayer and listen with compassion to people who are going through challenging times or seeking guidance on their spiritual journey. Duties of a Prayer Chaplain may include: Offering spiritual support to individuals or groups through prayer, meditation, and other spiritual practices. Providing a listening ear and a safe space for individuals to express their concerns or struggles. Referring individuals to appropriate resources for additional support or counseling, if necessary. Leading prayer services or ceremonies for special occasions or events. Maintaining confidentiality and respecting the privacy of individuals seeking their guidance. Accomplishments of a Prayer Chaplain may include: Helping individuals find peace, comfort, and healing through their spiritual practice. Supporting individuals in making positive changes in their lives. Contributing to a positive and supportive spiritual community. Bringing comfort and hope to people in times of crisis or hardship. Facilitating meaningful spiritual experiences for individuals and groups. Related skills for a Prayer Chaplain may include: Active listening and empathy to understand the needs and concerns of others. Strong communication skills to convey spiritual guidance and offer support. Knowledge of spiritual practices and traditions. Compassion and a non-judgmental attitude. Ability to maintain confidentiality and respect boundaries. Flexibility to work with people from diverse backgrounds and beliefs. It's important to note that specific duties, accomplishments, and related skills may vary depending on the organization or context in which the Prayer Chaplain works. Show less

Sales Associate

• May 2009 - Aug 2009

As a Sales Associate with Batteries Plus, your primary responsibility is to assist customers with their battery and lighting needs. Here are some of the duties, accomplishments, and related skills of a Sales Associate with Batteries Plus: Duties: Greet and assist customers in a professional and friendly manner Provide accurate information about the products and services offered by the store Recommend the best products based on the customer's needs and budget Process transactions and handle cash, credit card, and other payment methods Help customers troubleshoot and solve problems with their batteries and devices Receive and stock inventory and maintain the store's appearance and cleanliness Accomplishments: Meeting or exceeding sales goals and targets Maintaining a high level of customer satisfaction and loyalty Building long-term relationships with customers through excellent service Staying up-to-date on industry trends and product knowledge Participating in training and development opportunities to improve skills and knowledge Related Skills: Excellent communication and customer service skills Ability to work in a fast-paced, dynamic environment Strong attention to detail and accuracy Good organizational and time management skills Basic math and computer skills Knowledge of battery and lighting products is a plus, but not required as training will be provided Overall, as a Sales Associate with Batteries Plus, you play a crucial role in providing exceptional customer service and driving sales for the store. With a customer-focused mindset and strong interpersonal skills, you can build a successful career in sales while helping people power their lives. Show less

Administrative Assistant

• Jun 2002 - Aug 2006

The duties, accomplishments, and related skills that may be associated with an Administrative Assistant position are:Duties:Provide administrative support to the Center for Children or specific departments within the organization.Manage calendars, schedule appointments and meetings, and make travel arrangements for staff members.Prepare and process correspondence, reports, and other documents as needed.Manage databases and maintain accurate records of contact information, inventory, and other relevant data.Manage incoming and outgoing mail, email, and phone calls.Assist with budget management and prepare financial reports as required.Assist with event planning and coordination.Maintain office supplies and equipment and ensure they are in good working order.Accomplishments:Efficiently and effectively managed the administrative tasks of the organization, allowing staff members to focus on their core responsibilities.Maintained accurate and organized records of important information, ensuring that information was easily accessible to staff members when needed.Successfully coordinated events and meetings, ensuring that they were well-organized and ran smoothly.Assisted with budget management, contributing to the financial stability of the organization.Developed and implemented procedures to improve office efficiency and streamline administrative processes.Related Skills:Excellent organizational and time management skills.Strong communication and interpersonal skills.Proficient in the use of office software such as Microsoft Office and Google Suite.Ability to multitask and prioritize tasks effectively.Detail-oriented and able to maintain accurate records.Ability to work independently and as part of a team.Flexibility and adaptability to changing priorities and tasks. Show less

Assistant Teacher

• Jun 2001 - Aug 2006

the duties, accomplishments, and related skills of an assistant teacher in an early childhood education setting.Duties:Assist the lead teacher in planning and implementing developmentally appropriate activities and lessons for young children.Help create a safe, nurturing, and stimulating environment that supports children's physical, emotional, social, and cognitive development.Supervise and engage children in age-appropriate play and learning activities, including story time, art projects, music, and outdoor play.Observe and document children's progress and behavior, and communicate with parents and the lead teacher as needed.Assist with maintaining a clean and organized classroom, and preparing snacks and meals for children as necessary.Accomplishments:Contributing to the positive development of young children by supporting their learning, socialization, and emotional well-being.Building positive relationships with children, families, and colleagues in the early childhood education field.Gaining experience and knowledge in child development, curriculum planning, and classroom management.Developing effective communication and teamwork skills.Skills:Patience, empathy, and a genuine interest in working with young children.Strong interpersonal and communication skills, with the ability to build positive relationships with children, families, and colleagues.Knowledge of child development and early childhood education principles and practices.Ability to work collaboratively with a lead teacher and other assistant teachers in planning and implementing activities and lessons.Flexibility and adaptability, with the ability to handle multiple tasks and changing priorities in a dynamic classroom environment.Basic organizational and administrative skills, including record-keeping and documentation. Show less