Experience

TheFork, a Tripadvisor company

• France
• Technology, Information and Internet
• 700 & Above Employee

• Credit Controller

  • May 2022 - Present

  • Maintaining accurate records of all financial transactions and client communications • Managing the credit control process, including sending invoices and reminders to clients • Resolving any payment discrepancies and disputes with clients • Working closely with other departments, such as account managers and sales, to ensure smooth operations • Maintaining accurate records of all financial transactions and client communications • Managing the credit control process, including sending invoices and reminders to clients • Resolving any payment discrepancies and disputes with clients • Working closely with other departments, such as account managers and sales, to ensure smooth operations



CPM International

• United Kingdom
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Customer Service Agent

  • Jul 2021 - May 2022

  • Previous work in this role from August 2019 - January 2020 • Email and text communication to drivers and passengers of a taxi company. • Handle incoming and outgoing calls • Deep knowledge of the service to be able to answer several hundred support inquiries on a daily basis. • Previous work in this role from August 2019 - January 2020 • Email and text communication to drivers and passengers of a taxi company. • Handle incoming and outgoing calls • Deep knowledge of the service to be able to answer several hundred support inquiries on a daily basis.



The Co-Operative Food

• United Kingdom
• Retail
• 400 - 500 Employee

• Customer Team Member

  • Aug 2020 - Feb 2021

  • Previous work in this role from July 2015 - September 2018 • Cash Register Operations & Cash Handling duties. • Stock Replenishment. • Handling warehouse deliveries. • Keyholder Responsibilities i.e., opening and closing of the store. • Running day to day shifts when a manager was not in. • Previous work in this role from July 2015 - September 2018 • Cash Register Operations & Cash Handling duties. • Stock Replenishment. • Handling warehouse deliveries. • Keyholder Responsibilities i.e., opening and closing of the store. • Running day to day shifts when a manager was not in.



Travelodge Hotels Limited

• United Kingdom
• Hospitality
• 700 & Above Employee

• Booking Agent

  • Jan 2020 - Jun 2020

  • Handle approximately 100+ incoming calls a day. • Dealing with booking requests, cancellations, amendments, and customer enquiries. • Identify sales opportunities in every call to be able to cross sell hotel extras. • Meet quality compliance standards as well as individual performance targets in line with company requirements. • Handle approximately 100+ incoming calls a day. • Dealing with booking requests, cancellations, amendments, and customer enquiries. • Identify sales opportunities in every call to be able to cross sell hotel extras. • Meet quality compliance standards as well as individual performance targets in line with company requirements.