Experience

ComputerWorld Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Executive

  • Sep 2021 - Present



Complete I.T. Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Jan 2019 - Sep 2021

  CIT was incorporated in 1992 and since then has grown to become a leading provider of IT support services to over 600 SME's. The business has grown by demonstrating an ability to provide outstanding service levels whilst ensuring that customers secure the maximum return from their IT investment. This consultative approach has led to an enviable record of client growth and retention. Unlike most IT companies who are technology experts first and service providers second, we pride ourselves in being a service organisation operating in the technology sector and enjoying the highest levels of expertise. This approach puts service delivery and customer understanding at the forefront of our mind when delivering support services. This culture is delivered though over 130 highly trained team members we currently employ in a range of IT disciplines. Our Technical Consultants are typically Microsoft Certified System Engineers whilst our Helpdesk is at a minimum Microsoft Certified Professionals. We have additional skills and expertise in all area of Information Technology including Cisco CCNA’s, VM Ware Professionals and many other core technologies. The company currently has operations in High Wycombe, Oxford, Peterborough, Swindon, Bristol and London with further regional offices planned, enabling us to deliver truly local IT support, nationwide. The business additionally has clients in many other geographical locations which are supported from these offices Show less



UK Parking Control Ltd (UKPC)

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Business Development Manager

  • Oct 2017 - Jan 2019

  UKPC THE PARKING PROFESSIONALS UK Parking Control Ltd (UKPC) is one of the UK’s leading providers of bespoke parking management solutions, products and services with over 25 years of industry experience. UKPC operate nationwide and employ over 250 staff. It believes in the continual improvement of all aspects of its business and adding value at every stage. UKPC partner with many of the UK’s most prestigious and respected public and private sector retailers, lesiure parks, management agencies and landlords. For further information visit: www.ukparkingcontrol.com or call 0333 220 1030 Show less



Mintec Ltd

• United Kingdom
• Information Services
• 100 - 200 Employee

• Client Services Account Manager

  • Apr 2014 - Nov 2015

  • Managing and building strong relationships with my list of current and new clients • Ensuring that as a company, Mintec gains traction and becomes embedded with my clients • Building new client software systems • Supporting my clients through their negotiation process, by helping them track the correct commodity data • I am heavily involved in producing a new client on-boarding process to minimise the risk of client termination • An advocate of pro-activity I recently set up client satisfaction feedback surveys, to ensure our customer engagement increases, including monthly metric reporting to meet team and personal KPI’s • Liaising with different internal departments to maintain good working relationships • Taking a pro-active role in engaging with the wider team during the company’s change management process • Responsible for my own client’s contracts, and negotiations. • Actively encouraging, and the setting up of regular external client visits, to help gain a better understanding of what their needs are • Monthly platinum customer meetings, in which I report on my platinum clients activity to Account Directors Show less



Olive Communications UK

• Telecommunications
• 1 - 100 Employee

• Sales Account Manager

  • Oct 2012 - Sep 2014

  Olive is the UK's fastest growing business communications provider, offering innovative and unified solutions for UK businesses. Duties Include * Answering incoming phone calls from customers and colleagues * Handle and resolve customer billing quires * Tariff Analysis on Customer Accounts * Send Proposals to New and current Customers due for a renewal * Respond to incoming emails from customers and colleagues * Ensure all connections are live by the required deadline * Liaising with mobile networks on behalf of customers Vodafone and O2 * Maintain customer account information on Sap, Crm * Providing onsite support to help with larger customers face to face as when required * Liaising with customers on a weekly basis to identify future sales opportunities * Acting as the main customer contact and representative * Answering incoming phone calls from customers and suppliers * Respond to incoming Emails from Customers * Acting as the main customer contact and representative * Liaising with customers on a weekly basis to identify future sales opportunities * Ensure all connections are live by the required deadline * Ensure customer requirements are met by working closely with Vodafone Gamma and idnet. To ensure the smooth running on mobile phone contracts and landlines within the company’s. * All administrator paperwork Show less



Leading Edge UK

• Telecommunications
• 1 - 100 Employee

• Business Account Manager

  • Jun 2010 - Sep 2012

  BT Local Business supply BT’s portfolio of telecoms products and services to businesses from SME to enterprise. * Cold calling existing and potential BT customers. * Managing accounts. * Appointment generation. * Landscaping for future potential business. * Promoting and selling a wide range of products within the telecoms industry ranging from £100 - £100000+ e.g. Telephone systems, mobiles, Data connections, broadband, lines, calls. * I have shined from the start and currently book the most appointments for our field guys by far. * Exceeding targets always and winning incentives and bonuses on a regular basis. * Customer retention and win back. * Managing Monthly Target Show less