Experience

The Hamilton Group (London)

• Construction
• 1 - 100 Employee

• Project / Site Manager

  • Nov 2015 - Present

  An established plumbing and heating company based in Brixton and specialising in the installation of high-end bath and wet rooms, catering primarily to private residential clients based around Central, West and South West London. - Arrange to meet clients and discuss in detail their proposed works.- Liaise closely with prospective clients to fully understand the individual requirements of each job and gather as much information as possible regarding the overall look of the… An established plumbing and heating company based in Brixton and specialising in the installation of high-end bath and wet rooms, catering primarily to private residential clients based around Central, West and South West London. - Arrange to meet clients and discuss in detail their proposed works.- Liaise closely with prospective clients to fully understand the individual requirements of each job and gather as much information as possible regarding the overall look of the renovation project.- Find solutions to any issues that are raised during the design stage.- Take detailed measurements and gather enough information to form an accurate quote.- Produce in-depth quotations which detail every stage of the job and associated costs.- Produce itemised lists of basic building materials to include within the quote.- Carry-out follow-up meetings with clients to ensure everything detailed in the quote is clear, accurate and that both parties fully understand the scope of works.- Organise invoices to be sent to clients at pre-agreed stages through the build.- Assist in the sourcing of products and fittings.- Negotiate discounts from recommended suppliers on behalf of clients.- Provide one point of contact throughout the project and act as the interface between clients and our specialist fitters.- Order materials and arrange deliveries, organise waste removal, manage tradesmen, troubleshoot any issues that arise during the build phase.- Ensure the project runs smoothly from start to finish, with minimum amount of disruption to clients' home and family lives.- Carry out regular site visits to check work is being carried out to the highest standard, and that the job is delivered on time and within budget.- Provide clients with regular updates throughout the process, informing them of any unforeseen issues/costs that may become apparent during the strip-out phase.- Undertake post-work inspections to check clients are completely satisfied with the end-result. Show more Show less



Madison Hill

• United States
• Technology, Information and Internet

• Property Manager / Service Co-ordinator

  • May 2014 - Nov 2015

  A multi-faceted property management and handyman role with a small, independent property rentals company with a portfolio of high specification apartments, specialising in providing short term and holiday lets.• Undertook sole responsibility for the management and maintenance of an 18 unit portfolio of 4* rated apartments. [Visit England – June 2014]• Successfully set-up the Service Department through implementing systems and processes relating to all aspects of maintaining a… A multi-faceted property management and handyman role with a small, independent property rentals company with a portfolio of high specification apartments, specialising in providing short term and holiday lets.• Undertook sole responsibility for the management and maintenance of an 18 unit portfolio of 4* rated apartments. [Visit England – June 2014]• Successfully set-up the Service Department through implementing systems and processes relating to all aspects of maintaining a property rentals portfolio with an extremely high turnover over of guests.• Frequently liaised with contractors to acquire comparative quotes, oversee works, inspect completed jobs and sign off invoices when satisfied with the quality of work.• Ensured that all properties complied with current specifications/regulations including; Gas Safety Certificates (GSC), Electrical Installation Condition Reports (EICR), Portable Appliance Testing (PAT), Fire Safety Legislation.• Supported the acquisitions team with the incorporation of new properties into the portfolio, both through dealing with suppliers, contractors and interior designers, as well as using trade skills to prepare the properties for integration into the portfolio.• Used trade skills to undertake reactive repairs to properties including; plumbing, electrics, carpentry, decorating.• Devised and implemented systems to manage warehouse inventory and supplies.• Scheduled and managed the service team and ensured work was carried out to specifications.• Acted as a liaison between guests and sales team in order to deliver outstanding customer service. Show more Show less



Marsh and Parsons

• Property Inspections Clerk

  • Apr 2013 - Apr 2014

  A well-established, highly reputable and multi-award winning Estate Agency operating nineteen offices in prime locations throughout London.- Produce in-depth, bespoke maintenance reports on behalf of landlords in the managed property portfolio (approx. 1000 units).- Assess general maintenance and cosmetic repair of properties and ensure tenants are complying with contractual obligations. Note any possible maintenance and/or urgent issues and make recommendations to the landlords and… A well-established, highly reputable and multi-award winning Estate Agency operating nineteen offices in prime locations throughout London.- Produce in-depth, bespoke maintenance reports on behalf of landlords in the managed property portfolio (approx. 1000 units).- Assess general maintenance and cosmetic repair of properties and ensure tenants are complying with contractual obligations. Note any possible maintenance and/or urgent issues and make recommendations to the landlords and property managers for improvement or possible refurbishment works. - Carry out post-work inspections to ensure repair/improvement work has been carried out to a high standard.- Carry out pre-tenancy inspections to confirm that the property is in suitable condition for the tenants to move in. Check all appliances, electrics, and heating systems are working, confirm water pressure is sufficient, assess cosmetic damage and cleanliness of the property, and ensure all doors and windows open, close and lock.- Arrange all periodic inspections in writing to the tenant in advance. Organise each monthly schedule and ensure that inspections are carried out as close to the due date as possible.- Liaise with tenants via email and phone to rebook any previously failed inspections. Show more Show less



Self Employed

• Real Estate
• 1 - 100 Employee

• Property Developer

  • Mar 2012 - Jan 2013

  Complete redevelopment of a 3 bedroom residential property in South Wales.- Managed the entire renovation project from start to completion.- Undertook the vast majority of the work myself and liaised closely with tradesmen to ensure work was carried out to my specifications where I was unable to complete it.- Skills learned included; maintaining tight control of a restricted budget, liaising with Estate Agents to develop the understanding of the local housing market and tailor… Complete redevelopment of a 3 bedroom residential property in South Wales.- Managed the entire renovation project from start to completion.- Undertook the vast majority of the work myself and liaised closely with tradesmen to ensure work was carried out to my specifications where I was unable to complete it.- Skills learned included; maintaining tight control of a restricted budget, liaising with Estate Agents to develop the understanding of the local housing market and tailor the budget and finish accordingly, responsibility for the complete redesign of the property and garden.- Manual skills acquired included; basic level studwork, tiling, plasterboarding, kitchen installation, fitting skirting boards and architrave, rudimentary plastering, general painting and decorating.- Developed a sound knowledge and understanding of entire process of a redevelopment project from start to finish.- Dealt with a number of Estate Agents to arrange the valuations and sale of the property. Show more Show less



The First Group

• Italy
• Hospitality
• 1 - 100 Employee

• Property Consultant

  • Oct 2011 - Jan 2012

  Dubai based international property developer specialising in delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.- Target-driven face-to-face sales of luxury hotel apartments to foreign investors in Dubai.- Competed in an extremely fast-paced and cut-throat work environment in Dubai’s highly competitive Real Estate market- Required to gain a solid understanding of the culture and customs of the… Dubai based international property developer specialising in delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.- Target-driven face-to-face sales of luxury hotel apartments to foreign investors in Dubai.- Competed in an extremely fast-paced and cut-throat work environment in Dubai’s highly competitive Real Estate market- Required to gain a solid understanding of the culture and customs of the native countries of the investors in order to boost sales.- Developed a superb understanding of the Dubai Property Market and the history and projected plans of the country in order to secure investment.- Completed RERA (Real Estate Regulatory Authority) Qualification [Jan 2012] Show more Show less



sofa.com Ltd

• After Sales Manager

  • Jun 2010 - Aug 2011

  Dynamic and fast-growing (40% p.a.) online luxury furniture retailer based in London; a reputation for outstanding customer service and delivering extremely high-quality products. Sales- Sales role focussed on building a quick and strong rapport with clients – consistently exceeded all targets set.- Customer service focused sales – through both telephone and face-to-face interaction.- Closed deals and up-sold products quickly and effectively both via phone and… Dynamic and fast-growing (40% p.a.) online luxury furniture retailer based in London; a reputation for outstanding customer service and delivering extremely high-quality products. Sales- Sales role focussed on building a quick and strong rapport with clients – consistently exceeded all targets set.- Customer service focused sales – through both telephone and face-to-face interaction.- Closed deals and up-sold products quickly and effectively both via phone and face-to-face.- Qualified leads through various company marketing avenues and converted these leads to sales.Fast Track Training:- Saw fast-tracked progression within the organisation from sales associate role at grass roots level to managerial position in three months. - Responsible for day-to-day running of the After-Sales Team.- Led Sales Team meetings and monitored Sales Staff performance.People-skills and management:- Developed skills in counselling underperforming staff and building a strong team through leading by example thus boosting company sales.- Recruited, trained and developed new staff to achieve maximum efficiency, therefore establishing a happy and stable work force in a fast-paced working environment.- Built a solid rapport with junior staff members, senior management and company owners Show more Show less



The International School, Naples

• Italy
• Primary and Secondary Education
• 1 - 100 Employee

• Social Studies Teacher

  • Jan 2010 - May 2010

  Full-time teaching position of core subjects (History and Geography) to pupils of varying ages, nationalities and differing levels of spoken and written English. - Tasks included lesson planning, marking, assessment of pupils, school committee work and private tutoring.- Strongly developed communication, time-management and organisational skills. No teaching experience or training led to rapid personal and professional development to face the challenging environment of the classroom… Full-time teaching position of core subjects (History and Geography) to pupils of varying ages, nationalities and differing levels of spoken and written English. - Tasks included lesson planning, marking, assessment of pupils, school committee work and private tutoring.- Strongly developed communication, time-management and organisational skills. No teaching experience or training led to rapid personal and professional development to face the challenging environment of the classroom and overcome the added difficulties of dealing with non-native English speakers.- The post greatly enhanced the ability to address an audience for a sustained period of time and put across points in a clear and concise manner. Show more Show less



The Graduate Gardening Company

• Co-founder

  • Aug 2009 - Dec 2009

  Start-up company based in the Oxford area that provided varying levels of garden clearance and maintenance and later expanded to collaborate with estate agents and landlords to include the redevelopment and maintenance of student properties.- Starting a company proved a steep learning curve and rapidly developed skills in accounting, marketing, people-management, customer relations, and garden maintainance.



Alpfine

• France
• Real Estate

• Ski chalets Manager

  • Nov 2005 - Apr 2006

  Gap year main employment, responsible for running two chalets in Morzine, France.- Key tasks included; liaising with clients and coordinating bookings, the meeting and briefing of guests; ensuring they were made to feel welcome and providing outstanding customer service throughout their holiday. - Subsidiary roles included; managing staff, accounting, ski-guiding, overseeing catering and cleaning tasks.