Joshua Murray
Diagnostic Senior Specialist at Jaguar Land Rover North America- Claim this Profile
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Bio
Credentials
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EPA Section 609 Certification
US Environmental Protection Agency (EPA) -
Smog Check Technician
California Bureau of Automotive Repair
Experience
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JLR North America
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United States
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Motor Vehicle Manufacturing
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500 - 600 Employee
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Diagnostic Senior Specialist
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Dec 2021 - Present
Support the retailer network in the diagnosis and repair of all JLR vehicles, acting as the escalated touch point for hard to fix failures and component issues, ensuring a strong link between Front Desk Engineering, Engineering, and Service teams. Report out on results of diagnostics/problem resolution – all cases updated in GCM (global concern management system). Ensure all hard to fix issues are reported into Product Investigation Team. Submit Electronic Quality Reports on all frequently seen problems. Evaluate cases concerning customer complaints, previous warranty repairs and software failures to drive prevent recurrence and provide expert technical opinion. Perform consultative follow-ups, with retailers to drive self-sufficiency at a technical level. Document process failures to report back into JLR Head Office to improve overall JLR process (SEF) at retailer level Effectively plan, coordinate and document daily scheduling of retailer visits, investigations and activities. Planning and analysis to be done utilizing open RO and LTS daily reporting Show less
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Jaguar Land Rover Newport Beach
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United States
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Retail
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1 - 100 Employee
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Lead Technical Specialist
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Sep 2020 - Dec 2021
Jaguar Elite Technician (L4) Certified Land Rover Elite Technician (L4) Certified Jaguar Land Rover Electric Vehicle Senior Authorized Personnel I-Pace Live (HV) Working Certified Diagnosis and repair Battery Electric Vehicles (BEV), Plug In Hybrid Vehicles (PHEV) and Mild Hybrid Vehicles (MHEV) Perform bumper to bumper diagnostic procedures and repairs of all Jaguar and Land Rover vehicles Engine, Automatic and Manual Transmissions, 2WD/ AWD / 4x4 Drivelines, Standard and Active Suspension Systems, Advanced Driving Aid Systems, Supplemental Restraint Systems Diagnosis and repair high speed can, med speed can, lin bus, fiber optic networks Team Leader - Supervise and support junior level technicians Customer facing Show less
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Jaguar Land Rover Mission Viejo
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United States
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Retail
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1 - 100 Employee
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Automotive Technician
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Jul 2010 - Sep 2020
Jaguar Elite (L4) Certified Land Rover Elite (L4) Certified Perform bumper to bumper diagnostic procedures and repairs of all Jaguar and Land Rover vehicles Jaguar Land Rover Electric Vehicle Authorized Personnel Engine, Automatic and Manual Transmissions, 2WD/ AWD / 4x4 Drivelines, Standard and Active Suspension Systems, Advanced Driving Aid Systems, Supplemental Restraint Systems Diagnosis and repair high speed can bus, medium speed can bus, lin bus, fiber optic networks Diagnosis and repair Battery Electric Vehicles (BEV), Plug In Hybrid Vehicles (PHEV) and Mild Hybrid Vehicles (MHEV) 2014 Jaguar Guild Technician Winner 2018 Jaguar Guild Technician Winner 2019 Jaguar Guild Technician Winner Show less
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Tesla
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Automotive Technician
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May 2015 - Aug 2015
Diagnosis and repair Tesla vehicles Diagnosis and repair Tesla vehicles
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Hornburg Jaguar Land Rover Santa Monica
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Santa Monica, California, United States
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Automotive Technician
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Jan 2006 - Jul 2010
Perform bumper to bumper diagnostic procedures and repairs of all Jaguar and Land Rover vehicles Engine, Automatic and Manual Transmissions, 2WD/ AWD / 4x4 Drivelines, Standard and Active Suspension Systems, Advanced Driving Aid Systems, Supplemental Restraint Systems, Infotainment Diagnosis and repair high speed can, med speed can, lin bus, fiber optic networks Perform bumper to bumper diagnostic procedures and repairs of all Jaguar and Land Rover vehicles Engine, Automatic and Manual Transmissions, 2WD/ AWD / 4x4 Drivelines, Standard and Active Suspension Systems, Advanced Driving Aid Systems, Supplemental Restraint Systems, Infotainment Diagnosis and repair high speed can, med speed can, lin bus, fiber optic networks
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Education
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2005 - 2005
Jaguar Pace
Jaguar Certified, Automobile/Automotive Mechanics Technology/Technician -
2004 - 2004
Ford FACT
Ford Certified, Automotive Engineering Technology/Technician -
2003 - 2004
Universal Technical Institute, Inc.
Certified, Automobile/Automotive Mechanics Technology/Technician
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