Experience

Security Central of NC

• United States
• Security and Investigations
• 1 - 100 Employee

• Tech Support, Research & Development , Receiver Support Specialist

  • Oct 2019 - Present

  Support all aspects of security alarm receiver equipment from digital, wireless and radio equipment. Intermediate PC knowledge including a vast variety of software, troubleshooting, repair and many others. Research unknown signaling, reporting and signal traffic to the Alarm Monitoring Center. Install new alarm receivers. Trouble shoot any issues with the alarm receivers, as well as working closely with alarm receiver manufacturers to integrate and apply new technologies to the central station.Assist alarm installers in communicating to the alarm monitoring station and help maintain their IP and Radio Accounts in various manufacturers registration portals. As well as providing information on the ever-growing alarm industry. Show less

• Central Station Supervisor

  • Aug 2015 - Oct 2019

  As a Central Station Supervisor, I oversaw 30+ different employees handling life safety events. I managed their time and operations to ensure all life safety events were handled in a timely fashion and with the upmost care to exemplify the company's core values to our customers.