Experience

SDL Group

• United Kingdom
• Real Estate
• 1 - 100 Employee

• IT Technician

  • Aug 2022 - Present



NOW: Pensions

• United Kingdom
• Financial Services
• 100 - 200 Employee

• IT Support Staff

  • May 2017 - Nov 2022

  Support internal staff with IT problems through telephone, email and face to face Support internal staff with IT problems through telephone, email and face to face



Nottingham county council

• Westbridgeford

• IT Support Analyst

  • Feb 2016 - Nov 2022



Littlefish

• United Kingdom
• IT Services and IT Consulting
• 300 - 400 Employee

• IT Analyst

  • Aug 2021 - Aug 2022



Retail Assist

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Analyst

  • Oct 2018 - Jul 2021



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service

  • Nov 2016 - Feb 2017

  Provide customer service support to boots customers in the UK and Ireland Provide customer service support to boots customers in the UK and Ireland



Plan-Net

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Analyst

  • Aug 2013 - Feb 2016

  • Providing technical support to colleagues within the bank. • Taking Calls and Chats in a professional and effective manner • Resolving, logging , assigning and escalating calls/chats to ensure the customer receives the best service effectively • Collecting and Storing knowledge documents to help support colleagues • Liaison with other teams with in the centre to better support our customers • Hitting Individual targets such as on iHelp chat an Average time of 14 minutes, an average closed at first point above 73%. Achieving quality standards above 90% • Hitting team targets of answering over 90% of chats with in a minute, Net Promoter score of over 70% per month.