Experience

EastWest Ageas Insurance

• Philippines
• Insurance
• 100 - 200 Employee

• Unit Manager

  • Mar 2023 - Present



BDC Angels LLC

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Associate

  • Dec 2022 - Mar 2023



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Claims Specialist

  • Dec 2021 - Jul 2022

  Answers inbound calls for customers who wishes to register or file a claim for their protection plan. Provides top notch customer service to build strong relationship for customer stickiness and retention. Leading and motivating the team to hit targets. Answers inbound calls for customers who wishes to register or file a claim for their protection plan. Provides top notch customer service to build strong relationship for customer stickiness and retention. Leading and motivating the team to hit targets.



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Support

  • Dec 2019 - Apr 2021

  Handled AT&T ISM (Billing, Activations, New Line, General Customer Service, Porting, Collections and Technical support), DTV Collections and DTV Technical Handled AT&T ISM (Billing, Activations, New Line, General Customer Service, Porting, Collections and Technical support), DTV Collections and DTV Technical



BPI AIA Life Assurance Corp.

• Philippines
• Insurance
• 400 - 500 Employee

• Bancassurance Sales Executive

  • Nov 2014 - Apr 2019

  Actively manages clients financial portfolio while building strong relationship. Tailor fit products that can help them to support needs for medium to long term goals. Estate planning, wealth accumulation, keyman insurance and everything about life and health insurance. Leading and motivating the branches and my own team for better results on a day to day basis. Actively manages clients financial portfolio while building strong relationship. Tailor fit products that can help them to support needs for medium to long term goals. Estate planning, wealth accumulation, keyman insurance and everything about life and health insurance. Leading and motivating the branches and my own team for better results on a day to day basis.



Outbounders.com

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Appointment Setter

  • Oct 2013 - Oct 2014

  Generate Leads from scraped data and set appointment for possible sales. Leading and motivating the team to create healthy work environment. Generate Leads from scraped data and set appointment for possible sales. Leading and motivating the team to create healthy work environment.



West Contact Services

• Philippines

• Recovery Specialist

  • May 2012 - Sep 2013

  Collect money from dead accounts (higher debt buckets) and offer new services from American Express Cards. Collect money from dead accounts (higher debt buckets) and offer new services from American Express Cards.



APAC

• Philippines

• Customer Service Specialist

  • Apr 2010 - Apr 2012

  - Route claims to specific department - Process health claims - General customer service - Route claims to specific department - Process health claims - General customer service



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Sep 2008 - Jan 2010

  - Technical support for Big Pond (ISP) - Resolve connection problems - Activate service - General customer service - Technical support for Big Pond (ISP) - Resolve connection problems - Activate service - General customer service



kgb

• United States
• Information Services
• 500 - 600 Employee

• Active Directory Specialist

  • Sep 2007 - Jul 2008

  - General US 411 - Directory Assistance - General US 411 - Directory Assistance