Network Engineer

• Nov 2021 - Present

Network Engineer

• Jan 2021 - Nov 2021

Skills and Experience: • Manage and resolve level 2 and level 3 JIra Incident and service request tickets in line with expected SLA's. Perform routine BAU best practices for operational monitoring, alerting, device management and patching. • Manage multiple work streams simultaneously (e.g., BAU activities, high profile projects, service improvements) • Design and document new and existing services and functions and manage them through to BAU support. • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, wireless controllers, DHCP, QoS) • Configure cloud base network devices and services (e.g., NGFW’s, WAF’s, VPN) • Configure voice hardware and services (e.g., PABX, VoIP, Fax) • Manage web functions (e.g., SSL certification, domain hosting, DNS) • Perform network maintenance and system upgrades including firmware updates, patches, hot fixes and security configurations. • Manage security services across all edge/perimeter devices and maintain up to date security signatures. (e.g., IPS, IDS, DLP, web filtering) • Implement security tools, policies, and procedures in conjunction with the company’s security team. • Asset, license and product lifecycle management • Configuration management and backup/restore functions • Support DR and BCP processes (e.g., DR invocations, resiliency testing) • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure • Support project activity whilst balancing the needs of BAU. • Vendor management and service reviews. • Ability and willingness to travel to a wide variety of locations within the UK and abroad, where required. Show less

Network Engineer

• Jul 2019 - Jan 2021

Working as part of a team to achieve weekly goals and targets, presenting results to management on a monthly basis to ensure smooth running of the team and upcoming projects. Liaising with different areas of the business, with the ability to communicate and explain technical terms clearly, to coordinate matters with two or more parties to reach a consensus. Skills and Experience: • Configuration of MPLS core network • Configuration of Virgin Media/BT/VirtualOne Ethernet circuits • Configuration of BT/TTB DSL/FTTC/FTTP circuits with RADIUS configuration • Configuration and troubleshooting of HSCN/YHPSN connectivity • Daily use of Oracle IPSA tool to aid MPLS/BGP configuration • Support third party, customer or company engineer field installation remotely • Configuration of Cisco ISR/800 series routers • Configuration of Cisco Catalyst/Meraki switches • Daily use of BT Taco Migration process • Configuration of Huawei devices • Configuration of Fortigate Firewalls Show less

Technical Support Engineer

• Aug 2018 - Jun 2019

As part of the support team working to deliver new customer installs, support customer issues through conflict resolution strategies to resolve problem in as short a time as possible. Development of problem solving technologies including Wireshark and VOIPMonitor to aid in troubleshooting customer issues and providing a thorough analysis for non-technical clients. Skills and Experience: • Wireshark troubleshooting • Cisco BGP Core Routing • VOIP provisioning and troubleshooting • Customer service responsibilities • Troubleshooting customers issues; packet loss, connectivity and VOIP audio issue • Configuration of Cisco Catalyst switches • Configuration of Microtik routers • Configuration of Virgin Media and BT Ethernet circuits • Configuration of BT/TTB/FluidData DSL/FTTC/FTTP leased line circuits with RADIUS configuration Show less

Stability Analyst

• Jul 2014 - Aug 2018

Working as part of a team to achieve weekly laboratory based goals and targets, presenting results to management on a monthly basis to ensure smooth running of the team and upcoming projects. Performing routine stability analysis on current products to ensure continued batch shelf life, support for continued batch release, and in line with both management and customer expectations. Roles and responsibilities: • Ensure all documentation is completed to GMP requirements. • The preparation and delivery of routine stability batches. • Collaborated in the implementation of a new training system covering 3 different teams effectively. • Training and developing new employees to achieve their full potential. • Maintaining lab equipment, glassware and laboratory chemical stocks ensuring no delays in testing. • Co-ordinate and plan workload for the team on a weekly basis. • Ensure high levels of GMP and GLP is maintained throughout all processes and procedures. • Maintenance of analytical laboratory equipment. Show less

Reckitt Benckiser

• Jun 2012 - Jul 2013