Experience

Valor Hospitality Partners

• United States
• Hospitality
• 200 - 300 Employee

• Guest Services Supervisor

  • Nov 2019 - Present



Vista Host Hotels Management & Development

• United States
• Hospitality
• 100 - 200 Employee

• Hotel Manager

  • Jul 2017 - Aug 2019

  Managed property with 192 suites with over 15 million dollars in revenue. Increased the Gross Operating Profit by 25%. Raised the Revenue per Available Room by 15% with an occupancy rate of 95%. Increased service scores bringing the property into the top 20% of the brand. Schedule employees to ensure all stations are manned appropriately. Interacts with guests to gain feedback on service. Performs drills to ensure constant training. Supervises hotel staff to ensure the provision of excellent customer services. Manages conflicts and resolve issues in accordance to the hotel’s protocols. Manages Labor in accordance to the needs of the hotel. Coordinates the efforts of different departments to ensure smooth running of the business. Solicit business from new accounts and ensure recurring business from current guests. Assists hotel general manager ensure high quality guest service provision.



Papa John's International

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Jan 2016 - Jul 2017

  Conducted daily pre-shift and weekly meetings to ensure organizational efficiency. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Conducted daily pre-shift and weekly meetings to ensure organizational efficiency. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.