Joshua McCarthy
Desktop Support Specialist at Ascent Aviation Services- Claim this Profile
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Bio
Samantha Hathaway
I have worked with Josh for almost three years, but it took me only three days to recognize his level of expertise in computer science and information technology. When I hit a wall with technology (be it the copiers, computers, fax machine, etc.) Josh is the first IT employee that I go to. If he cannot immediately fix the problem (rarely) he works hard to figure out a solution, even if it takes research and diligence. He has yet to fail. One of the best attributes that Josh has is his ability to explain the cause of an issue in a way that is understandable and not at all condescending. The amount of knowledge that Josh has about technology is staggering, though he doesn't boast of it or make us less tech-savvy employees feel silly. He is truly engaged in his work and is one of the best problem-solvers that I have ever met.
Samantha Hathaway
I have worked with Josh for almost three years, but it took me only three days to recognize his level of expertise in computer science and information technology. When I hit a wall with technology (be it the copiers, computers, fax machine, etc.) Josh is the first IT employee that I go to. If he cannot immediately fix the problem (rarely) he works hard to figure out a solution, even if it takes research and diligence. He has yet to fail. One of the best attributes that Josh has is his ability to explain the cause of an issue in a way that is understandable and not at all condescending. The amount of knowledge that Josh has about technology is staggering, though he doesn't boast of it or make us less tech-savvy employees feel silly. He is truly engaged in his work and is one of the best problem-solvers that I have ever met.
Samantha Hathaway
I have worked with Josh for almost three years, but it took me only three days to recognize his level of expertise in computer science and information technology. When I hit a wall with technology (be it the copiers, computers, fax machine, etc.) Josh is the first IT employee that I go to. If he cannot immediately fix the problem (rarely) he works hard to figure out a solution, even if it takes research and diligence. He has yet to fail. One of the best attributes that Josh has is his ability to explain the cause of an issue in a way that is understandable and not at all condescending. The amount of knowledge that Josh has about technology is staggering, though he doesn't boast of it or make us less tech-savvy employees feel silly. He is truly engaged in his work and is one of the best problem-solvers that I have ever met.
Samantha Hathaway
I have worked with Josh for almost three years, but it took me only three days to recognize his level of expertise in computer science and information technology. When I hit a wall with technology (be it the copiers, computers, fax machine, etc.) Josh is the first IT employee that I go to. If he cannot immediately fix the problem (rarely) he works hard to figure out a solution, even if it takes research and diligence. He has yet to fail. One of the best attributes that Josh has is his ability to explain the cause of an issue in a way that is understandable and not at all condescending. The amount of knowledge that Josh has about technology is staggering, though he doesn't boast of it or make us less tech-savvy employees feel silly. He is truly engaged in his work and is one of the best problem-solvers that I have ever met.
Credentials
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A+
CompTIAJun, 2017- Nov, 2024
Experience
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Ascent Aviation Services
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United States
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Airlines and Aviation
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100 - 200 Employee
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Desktop Support Specialist
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Jan 2020 - Present
Your typical Help Desk support in a pretty atypical environment! Your typical Help Desk support in a pretty atypical environment!
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Dekalb Public Library
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United States
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Libraries
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1 - 100 Employee
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Tech Desk and Collaboration Studio Manager
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Apr 2017 - Aug 2019
The Tech Desk's goal is to assist patrons with utilizing the library's technology. The Collaboration Studio, which is our version of a maker space, is where I develop curriculum focused on educating our patrons in 3D design and printing, 2D design for laser and vinyl cutting as well as a variety of other maker focused programs including circuits, programming and physical science. I also supervise our Computer Basics offerings which is geared to assisting our patrons in learning vital computer skills for occupational and personal development Show less
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Help Desk Supervisor
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Jan 2016 - Apr 2017
I've helped to create a new department at the library primarily focused on assisting patrons in the use of our public facing technology. This includes our internet computers, printers, copiers, automated material check-out machines and our forthcoming 3-D printers. I manage and schedule a staff of 7 employees (who all also work in other departments of the library) ensuring we give the best customer service possible, while also making sure patrons follow the library's various policies.
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IT Assistant
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Apr 2012 - Jan 2016
I was responsible for resolving all level one help desk issues as well as assisting the IT Manager with more complicated tasks as needed.
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Shelver
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Jan 2011 - Apr 2012
I was initially hired as a part-time shelver and custodian. I was responsible for retrieving picklist items, shelving recently returned media, shelf shifting as well as general custodial duties as required.
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Education
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2006 - 2009
Kishwaukee College
Associate of Arts and Sciences - AAS, Ornamental Horticulture
Community
