Operations Program Manager

• Jan 2023 - Present

Sales Operations Specialist/ Country Analyst

• Mar 2022 - Jul 2022

- Developed and maintained Country Dashboard to measure and analyze market health in primary and secondary markets - Designed and delivered Improved sales ops process for new markets. through analysis of current process and removing waste resulting in 90% more efficiency when launching a new mark - Solidified the process and timelines between Canada and the Global Scraping team - Designed and developed Salesforce dashboards to monitor and proactively train sales team - Created a framework to follow for the beginning of their data governance for Canada’s functional teams - Worked cross functionally with Marketing, Customer Success and Sales teams across Canada to improve processes and find new trends - Analyzed Google Analytics data for Marketing teams to determine success of certain campaigns and testing or different marketing material - Maintained Canada’s forecasting tool in conjunction with the Country Manager in preparation for the Country Meetings.

Data Analyst

• Feb 2018 - Mar 2022

Intern

• Nov 2017 - Dec 2017

• Conducted independent research on specific companies targeted by the VP of Operations for strategic use. • Attended strategy meetings and conference calls to other developmental partners and potential investors. • Reviewed and collated past event surveys and created presentable statistics from the responses. • Networked with potential clients at open houses in effort to build rapport with other businesses. • Participated in planning a fundraising event and roll out, assisted Operations assign projects to specific managers. • Attended in-house trainings to develop tangible skills in communications, daily planning, and leadership. • Assisted the Communication in implementing an innovative marketing and promotional strategy to entice investors.

Data Management Technician

• Jul 2014 - Sep 2014

• Worked as team lead directly with political operations to reconcile accurate election result.• Developed processes for employee evaluation which resulted in marked performance improvements.• Analyzed departmental documents for appropriate distribution of manpower and filing.• Obtained documents, clearances, certificates and approvals from local, provincial and federal agencies.• Supported Chief Operating Officer with daily operational functions.• Planned and conducted 8 staff trainings, with an emphasis on accuracy and efficiency in vote tabulation.

Operations Clerk

• May 2014 - Jul 2014

• Filed, processed and prepared governmental reports in compliance with strict standards to make voters eligible.• Analyzed daily voter balance sheet accounts for corporate reporting.• Cooperated with, operations and corporate elections to verify that quality standards were met.• Provided administrative support for electors temporarily living outside of Ontario (military personnel, students, government employees and incarcerated electors).