Pacific Services Manager - Medical

• Jan 2022 - Present

Technical Support Manager

• Aug 2019 - Jan 2022

Dräger is a leading international company in the fields of medical and safety technology. Founded in Lübeck in 1889, Dräger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Our long-term success is predicated on a value-oriented corporate culture with four central strengths: close collaboration with our customers, the expertise of our employees, continuous innovation and outstanding quality.“Technology for Life” is our guiding principle. Wherever they are deployed – in clinical settings, industry, mining or emergency services – Dräger products protect, support, and save lives.The medical product range covers anaesthesia workstations, ventilation equipment for intensive care, emergency and mobile ventilation units, warming therapy equipment for infants, patient monitoring equipment, IT solutions and gas management systems.The purpose of this position is to manage, train and support Service Engineers within the Technical Support Team to ensure that they are able to implement direct service support to our customers in the most effective way. Further, this position's responsibilities also include management and delivery of Field Corrective Actions and Recalls, National Resource Planning, as well as the coordination of our Technical Support Specialists. Show less

Technical Support Specialist for Anaesthesia

• May 2019 - Jan 2022

The purpose of this position is to provide a high-level of specialised support for the portfolio of anaesthesia at Draeger. This is achieved through the responsibilities of supplying technical training courses on relevant products, providing advanced technical assistance for internal and external customers and performing escalations of local issues to the global support team where necessary.

Technical Support Team Lead

• Mar 2018 - Aug 2019

The purpose of this position was to train and support Service Engineers within the Technical Support Team to ensure that they are able to implement direct service support to our customers in the most effective way. The role also includeds contributing to the day-to-day functioning and operation of the Technical Support Team; namely, breakdown repairs, preventative maintenance and hot site support.

Field Service Engineer

• Jan 2014 - Mar 2018

The purpose of this position was to perform safety and performance testing, installations, maintenance and repairs of the aforementioned Draeger medical devices located predominately at customer sites across Victoria, Tasmania and South Australia or within the workshop environment in order to satisfy both customer and service agreement requirements.

Perioperative Theatre Orderly

• Oct 2012 - Dec 2013

St Vincent’s Health Australia is the nation’s largest Catholic not-for-profit health and aged care provider. We are a clinical, research and education leader working in private hospitals, public hospitals and aged care services in New South Wales, Victoria and Queensland. A Perioperative Theatre Orderly is responsible for ensuring the smooth operation and running of perioperative services. They ensure safe transportation of patients between the wards and operating theatres, maintain the general perioperative area to be clean and tidy and ensure basic equipment and stock are available at all times for other perioperative staff. Show less