Implementation Consultant

• Nov 2021 - Present

Systems Project Analyst

• Aug 2021 - Nov 2021

As primary Salesforce administrator for the Office of Technology and Information Services: Administered multiple Salesforce orgs by maintaining users, developing reports and dashboards, troubleshooting security and access issues, and providing adoption data to leadership. As a member of the Enterprise Grants System development team: Implemented Apex, Javascript, and Conga Composer solutions to support, improve, and expand the agency's enterprise-level grants management system. Supported external users in application submission. Developed strategy to fulfill Salesforce's multi-factor authentication requirement by leveraging single sign-on and Lightning Login. Show less

Assistant Bureau Chief

• May 2019 - Jul 2021

As assistant bureau chief for the Bureau of Strategic Development:Led a team of BI analysts to compile documentation and data as evidence for submission to the International Trade Commission in its conduct of hearings on how imported produce from Mexico affects domestic produce growers. These hearings resulted in increased federal monitoring of strawberry and bell pepper imports.Produced early acreage, revenue, and economic impact forecasts for the nascent Florida hemp industry. The estimates were used to argue for increased legislative funding of department programs to support hemp growers.Provided clear definition, tracking, and reporting of key performance indicators for the Division of Marketing and Development in order to satisfy the reporting requirements of the department's Long Range Program Plan.Established a new federally funded program to assist Florida produce growers by reimbursing costs associated with food safety certification. Through this program, approximately 50 growers gained food safety certification and access to a wider array of market opportunities.As the department's primary Salesforce administrator and developer:Designed and developed a full-lifecycle grants management application for federally funded programs within the Division of Marketing and Development.Published and managed a customer community which encompassed program announcements, application drafting and submission, and self-service for application status checks, technical assistance via knowledge articles, and maintenance of stakeholder information and preferences.Designed, implemented, and supported a stakeholder outreach application give program staff a 360-degree view of members in the Fresh From Florida program, to handle service requests from members, and to personalize stakeholder outreach. Show less

Economic Research Associate

• Apr 2016 - May 2019

As a member of the Salesforce Administration and Development team:Assisted with architecture design of the KPI tracking app for the Division of Marketing and Development. Migrated historical data from legacy MS Access application into the new Salesforce application. Requirements gathering and translation, attribute definition, and data loading for department Salesforce Marketing Cloud account. Assisted in user acceptance testing and training for the new application.As Primary admin and developer in Einstein Analytics:Defined data structures, designed and implemented ETL workflows, SQL queries and reports, data cleaning, code testing and review to produce a BI application which tracked organizational KPIs and incorporated produce commodity production, movement, and trade data into the division's market research. Show less

Development Representative

• Apr 2012 - Mar 2016

As state coordinator for Specialty Crop Block Grant Program and National Organic Certification Cost Share Program:Transformed a $12 million subaward portfolio dependent on spreadsheets and paper files into a paperless program tracked by a Microsoft Access database. This cleared a 2-year invoicing backlog, allowed greater focus on performance monitoring, and enabled better stakeholder communication and reporting to department leadership and federal grantor agencies.As manager of the department's Certificate of Origin and Free Sale Program:Assisted current and prospective exporters of food and agricultural products with customs documentation to overcome non-tariff trade barriers in Latin American and Middle Eastern nations. Implemented database tracking for the program which allowed for real-time reporting on program performance to agency leadership.As a member of the retail campaign management team:Managed relationship with large grocery retail partners to drive sales of Florida agricultural products through a retail incentive program and ad-hoc promotional campaigns. Negotiated the department's first successful campaigns with Costco and piloted a coupon program with Kroger which served as a blueprint for future campaigns up to the present. Show less

Marketing Specialist

• Jan 2011 - Mar 2012

As administrator of the state's liquid petroleum gas marketing order:Coordinated joint marketing efforts between industry stakeholders and the department. Our support included media buys and trade show logistical operations on behalf of industry members. Collaborated with industry stakeholders to redesign the physical infrastructure of the department's trade show presence, which resulted in reduced travel time and logistics cost.As an associate economic researcher:Monitored trends and develop reports and visualizations on agricultural production, prices, and economic impact for consumption by senior management and the public. Show less