Joshua Lorato

Lead Generation Specialist at The Legal Helpers
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Contact Information
us****@****om
(386) 825-5501
Location
Cebu, Central Visayas, Philippines, PH

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Bio

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Experience

  • The Legal Helpers
    • Canada
    • Advertising Services
    • 1 - 100 Employee
    • Lead Generation Specialist
      • Jul 2023 - Present

  • Dreamscape Networks
    • Singapore
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Level 2 Products Specialist
      • Jun 2020 - Jul 2022

      - Created knowledge-based articles that meets all our clients' criteria.- Provisioned servers via SSH to be used in a network based on required resources.- Provided knowledge, resources, and information to support teammates. - Responsible for keeping client's website safe and secure by installing SSL certificate.- Coordinated with SSL provider for the issuance of SSL certificate. - Handled escalation cases from different departments in activating, installing, and resolving SSL errors.- Responsible for keeping client's website safe and secure. Show less

    • Customer Care Specialist
      • Jan 2020 - Jun 2020

      - Handled Australian clients with their hosting services ranging from email setup, website setup, DNS setup, and domain registrations via phone and ticketing system called Zendesk.- Troubleshoot website and content management system errors including WordPress, and other known CMS.

Education

  • Southern Leyte State University
    Bachelor's degree, Computer/Information Technology Administration and Management
    2015 - 2019

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