Experience

EmployAbility

• United States
• Individual and Family Services
• 1 - 100 Employee

• Instructor

  • Jun 2017 - Present



University Loft Co.

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Territory Manager

  • Jan 2015 - Feb 2017

  Responsible for contacting prospective and current customers through a combination of telephone and in-person contacts to obtain appointments for sales meetings. *Plan and execute trade shows. *Provide customers with the highest standard of customer service through follow up contact and consultation after the sale to protect and grow market share in assigned territory. *CRM knowledge and expertise *Maintain cooperative working relationships with all necessary operating departments to ensure sales are generated and are processed efficiently to achieve great customer satisfaction. *Proficient in Microsoft Word, Excel and Outlook. Show less



Navient

• United States
• Financial Services
• 700 & Above Employee

• Loan Servicing Specialist

  • Jun 2013 - Sep 2014

  Responsibilities included providing accurate, clear, and concise responses to incoming student loan customer calls, with a focus on providing world class customer satisfaction. Performed processing functions necessary to facilitate first call resolution. Displayed a strong working knowledge of multiple loan programs and the many products offered with those programs. Understanding the complex rules and regulations pertaining to student loan servicing. Counseled customers on the various repayment options and Benefit Programs available to them throughout the life cycle of their loans. Show less



Kohl's

• United States
• Retail
• 700 & Above Employee

• Jewelry Supervisor

  • Aug 2012 - May 2013

  •Served as the department expert in regards to department specific merchandise, services and procedures •Responsible for greeting and offering assistance to customers as needed •Executed department merchandising and operational functions to Company Standards •Effectively responded to questions and requests from customers and promptly responds to call box/phone pages •Set the standard for customer service expectations within the department by complying with all of the Kohl’s Service Standards •Assisted in other duties such as price changes, sales floor and fitting room recovery outside of immediate department area, housekeeping duties, auditing selling floor and stock areas for safety hazards, preparation and taking of inventory, and stock room organization Show less



Bar Food

• Savannah, Georgia Area

• Chef & Kitchen Manager

  • Aug 2010 - Jan 2012



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Retail Sales Consultant

  • May 2005 - Aug 2010

  Sold all products and services offered by At&T. Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Responsible for maintaining strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs. Handled service inquiries from customers. Provided efficient, courteous customer service and assisted in all aspects of product offerings and services. Ensured an extraordinary customer experience Show less