Joshua Liew
Production Coordinator (Technical Support and Repairs) at VALD Performance- Claim this Profile
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English Full professional proficiency
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Malay Full professional proficiency
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Cantonese Elementary proficiency
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Mandarin Elementary proficiency
Topline Score
Bio
Credentials
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Learning the JavaScript Language
LinkedInSep, 2023- Nov, 2024 -
Figma Essential Training: The Basics
LinkedInFeb, 2023- Nov, 2024 -
CSS Essential Training
LinkedInDec, 2022- Nov, 2024 -
Critical Thinking
LinkedInNov, 2022- Nov, 2024 -
HTML Essential Training
LinkedInNov, 2022- Nov, 2024
Experience
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VALD Performance
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Australia
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Software Development
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1 - 100 Employee
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Production Coordinator (Technical Support and Repairs)
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Oct 2021 - Present
Key Responsibilities: - Learn and perform procedures as well as associated documentation to assemble and solder assembly drawings and written or verbal procedures for VALD and SmartSpeed products. - Build multiple products and assemblies of all sizes under all the company and quality guidelines. - Applied technical knowledge and industry experience to related functions within the value stream, focusing on the accurate and efficient completion of all assigned jobs. - Performed and documented visual and dimensional inspection and physical testing of incoming and in-process components and finished products - Investigated in-process product and process non-conformance and effectively determining the scope of the non-conformance(s) - Customer Service focus, following up on status of work and repair orders, ensuring communication channels are kept open. - Data entry, input and producing reports into the CRM and internal databases. - Inventory Control, tracking movement and count of stock. - Packing and shipping all completed products. Show less
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Smartabase
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Product Support (Technical Support and Repairs)
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Jul 2018 - Oct 2021
Key Responsibilities: - Learn and perform procedures as well as associated documentation to assemble and solder assembly drawings and written or verbal procedures. - Build multiple products and assemblies of all sizes under all the company and quality guidelines. - Applied technical knowledge and industry experience to related functions within the value stream, focusing on the accurate and efficient completion of all assigned jobs. - Performed and documented visual and dimensional inspection and physical testing of incoming and in-process components and finished products - Investigated in-process product and process non-conformance and effectively determining the scope of the non-conformance(s) - Customer Service focus, following up on status of work and repair orders, ensuring communication channels are kept open. - Data entry, input and producing reports into the CRM and internal databases. - Inventory Control, tracking movement and count of stock. Key Achievements: - Hired as an assembler, and due to the skills and speed the assembly did not have to be outsourced. - Hit targets including test and build 60 products a week with less than 5% margin of error, fulfilling sales orders within 1.5 working days. - Assessed with a minimum rating of 3/5 points from customer and distributors based on service speed, friendliness and the ability to problem solve. I always exceeded this minimum rating. - Team Member of the Season, for going above and beyond during the COVID lockdowns. Show less
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Great Eastern Life Malaysia
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Malaysia
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Customer Service Consultant
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Jan 2008 - Feb 2018
Key Responsibilities: - Utilisation of databases and other administrative tools to sort, update and enter Customer details into the central system. - Liaise with internal and external stakeholders to support all processes, procedures to ensure effective delivery of business unit outcomes. - Managed all administrative functions of the business including customer service, phone enquiries, answering emails, sending of invoices, resolving all internal and external enquiries to provide positive solutions to issues. - Assisted with the financial management of the business, invoicing, accounts payables and receivable functions. - Accountable for internally and externally focused activities including professional development, policy, communications, audits, marketing, and administration. - Guides, supports, supervises and mentors staff as required, supporting their area of work. Key Achievements: - Achieved all KPIs and deadlines set by the company. - Front line role managing one of the major accounts with more than 5000 customers. Show less
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Education
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2004 - 2007
Curtin University
Bachelor's degree, Commerce, Marketing & Management -
2003 - 2004
Metropolitan College (Malaysia)
Foundation degree, University Foundation Program
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