Experience

Hamblen County Board of Education

• Education Management
• 100 - 200 Employee

• Jr. Technology Specialist - Tier 1

  • May 2023 - Present

  Responsible for: *Managing assigned help desk tickets *Ensuring end users are assisted appropriately *Ensuring end users are satisfied with the assistance provided *Ensuring all assigned tasks are completed according to the SLA Responsible for: *Managing assigned help desk tickets *Ensuring end users are assisted appropriately *Ensuring end users are satisfied with the assistance provided *Ensuring all assigned tasks are completed according to the SLA



Family Fun Zone

• United States

• Director of Information Technology

  • May 2022 - May 2023

  Responsible for:* Ensuring the network is properly configured* Ensuring all network devices are up to date* Ensuring all network devices have full connectivity* Ensuring all network devices have proper security configurations* Providing asset management of all network devices* Providing asset management of all PCs and related systems* Managing purchasing and inventory of machines and parts* Managing revenue of machines and machine placement relevant to revenue reports* Managing employee accounts and permissions on network devices* Ensuring all machines remain clean and properly functional* Ensure that failing or faulty machines meet repairs according to service level agreement* Ensuring records are maintained for all jobs, and items* Assisting customers with waiver stations* Assisting customers with attractions and arcade machines* Assisting coworkers with general tasks* Installing new network devices* Installing new machines*Training new Technicians how to perform general tasks Show less

• PC Technician

  • May 2022 - Apr 2023

  Responsible for:* Ensuring the network is properly configured* Ensuring all network devices are up to date* Ensuring all network devices have full connectivity* Ensuring all network devices have proper security configurations* Providing asset management of all network devices* Providing asset management of all PCs and related systems* Managing purchasing and inventory of machines and parts* Managing revenue of machines and machine placement relevant to revenue reports* Managing employee accounts and permissions on network devices* Ensuring all machines remain clean and properly functional* Ensure that failing or faulty machines meet repairs according to service level agreement* Ensuring records are maintained for all jobs, and items* Assisting customers with waiver stations* Assisting customers with attractions and arcade machines* Assisting coworkers with general tasks* Installing new network devices* Installing new machines Show less