Experience

Mobile Video Computing Solutions
• United States
• Telecommunications
• 1 - 100 Employee
• Video Monitoring & Production Manager

  • Jun 2022 - Present

United Wholesale Mortgage
• United States
• Financial Services
• 700 & Above Employee
• Underwriter ll

  • Jan 2021 - May 2022


Mopar Vehicle Protection

• United States
• Automotive
• 100 - 200 Employee

• Customer Retention Advisor

  • Dec 2019 - Jun 2020

  Acts as an point of contact between the FCA and customers in a professional manner. I use case management skills to help FCA Customers, Field Reps and FCA Dealerships. I am responsible for an average of 20-30 cases from start to finish weekly. I use critical thinking and problem-solving to persuade customers to stay with the FCA brand. I also provide goodwill to customers on a case to case basis. Acts as an point of contact between the FCA and customers in a professional manner. I use case management skills to help FCA Customers, Field Reps and FCA Dealerships. I am responsible for an average of 20-30 cases from start to finish weekly. I use critical thinking and problem-solving to persuade customers to stay with the FCA brand. I also provide goodwill to customers on a case to case basis.



Dyson

• Household Appliance Manufacturing
• 1 - 100 Employee

• Brand Ambassador

  • Oct 2019 - Jun 2020

  Engaging with customers to conduct captivating, in-store and event demonstrations confidently in assigned retail stores with sales goals. Educate consumers on the benefits and features of Dyson products. A focus on developing, building, and maintain strong relationships with customers, retail and partners. Actively participate in weekly team meeting conference calls. Capture retail data and communicate opportunities to District Manager. Support Brand Focus Days, events and linear/fixture maintenance Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CAC Executive Liaison with the Executive Resolution Team

  • Sep 2019 - Dec 2019

  Acts as an point of contact between the GM Executive Office in a professional manner. I use case management skills to help GM Customers, GM Field Reps and GM Executives. I am responsible for an average of 20-30 cases from start to finish weekly. I use critical thinking and problem-solving experience with every interaction. I also provide goodwill to GM Customers on a case to case basis. Acts as an point of contact between the GM Executive Office in a professional manner. I use case management skills to help GM Customers, GM Field Reps and GM Executives. I am responsible for an average of 20-30 cases from start to finish weekly. I use critical thinking and problem-solving experience with every interaction. I also provide goodwill to GM Customers on a case to case basis.

• GM Connection Center Tech support

  • Dec 2018 - May 2019

  Helped members pairing Bluetooth, Wifi, Remote link and My Brand Apps/Websites, OSTA services. Used trouble shooting skills to correct programs dealing with IOS, and Android devices in correlation to vehicle features. Skilled with GM’s knowledge base to help with Cellphones carriers, GM vehicles, and GM processes. Used here to help skills in fast based learning situations while giving proper information

• Applecare Advisor

  • Mar 2018 - Dec 2018

  Tier one technical advisor that helps clients via phone with iOS devices. Customer service with clients though MacOS devices as well as connecting clients to billing as well as sales. As well as taking down customers view points about product.



TAD PGS, Inc.

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Live/Tape Multi-Camera Operator (V-THP)

  • Jul 2018 - Aug 2018

  Orchestrated use of mobile production switchboard kits during filming for U.S. Military. Ciphered between multiple cameras, power point, Video, and 3D model video diagrams. Directed live scenes while using switchboard. Controlled live audio levels while recording to produce quality sound. Managed project deadlines when recording for U.S. Military Orchestrated use of mobile production switchboard kits during filming for U.S. Military. Ciphered between multiple cameras, power point, Video, and 3D model video diagrams. Directed live scenes while using switchboard. Controlled live audio levels while recording to produce quality sound. Managed project deadlines when recording for U.S. Military



Family Dollar

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Apr 2017 - Apr 2018

  Drove customer service in Big Box retail environment. Led and developed team members to drive the store's productivity. Handled clerical duties to keep store's financials organized. Managed store's assets and loss prevention Drove customer service in Big Box retail environment. Led and developed team members to drive the store's productivity. Handled clerical duties to keep store's financials organized. Managed store's assets and loss prevention



Paragon Design + Display

• United States
• Graphic Design
• 1 - 100 Employee

• Digital Production technician

  • Sep 2017 - Mar 2018

  Produced a variety of artistic wall murals. Shipped multiple items to customers. Trimmed prints to fit custom sizes. Worked in with a printing production team Produced a variety of artistic wall murals. Shipped multiple items to customers. Trimmed prints to fit custom sizes. Worked in with a printing production team


City of Detroit
• United States
• Government Administration
• 700 & Above Employee
• Social Media Intern

  • Aug 2017 - Dec 2017

Menna's Joint 'HOME OF THE DUB'
• Food and Beverage Services
• Crew Member

  • Aug 2015 - Feb 2017


Quicken Loans

• United States
• Financial Services
• 700 & Above Employee

• Marketing Internship

  • May 2015 - Aug 2015

  Produced video presentations for over three hundred people on Premiere and After Effects. Composed spread sheets for employees using Excel and Word. Used InDesign and Photoshop to create multiple graphics for the work place. Produced video presentations for over three hundred people on Premiere and After Effects. Composed spread sheets for employees using Excel and Word. Used InDesign and Photoshop to create multiple graphics for the work place.