joshua leffler
Information Technology Support Analyst at Strategic Data Systems- Claim this Profile
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Topline Score
Bio
Credentials
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Google IT Support Certificate
CourseraJan, 2022- Nov, 2024 -
CompTIA Security+ ce Certification
CompTIAJul, 2021- Nov, 2024
Experience
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Strategic Data Systems
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Information Technology Support Analyst
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Jan 2022 - Present
Client focused support utilizing ITSM applications, Remote desktop support, Web application support, TCP/IP troubleshooting, and educating clients on best security and application practices. Managing several tools/scripts to assist in automating tasks. Using KPIs to improve self-performance quickly and efficiently. Client focused support utilizing ITSM applications, Remote desktop support, Web application support, TCP/IP troubleshooting, and educating clients on best security and application practices. Managing several tools/scripts to assist in automating tasks. Using KPIs to improve self-performance quickly and efficiently.
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Army National Guard
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United States
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Armed Forces
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700 & Above Employee
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Human Resources Sergeant
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Jun 2009 - Present
Created database with MS Access to improve efficiency and streamline documentation processes by over 25% in just one month of enablement. Trained multiple employees on various systems and processes enabling supervisors to focus on much more complex tasks. Created database with MS Access to improve efficiency and streamline documentation processes by over 25% in just one month of enablement. Trained multiple employees on various systems and processes enabling supervisors to focus on much more complex tasks.
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United States Department of Defense
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United States
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Armed Forces
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700 & Above Employee
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Human Resources Specialist
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Oct 2018 - Jan 2022
Awarded Army Commendation Medal for completing all administrative tasks to successfully deploy 79 Soldiers, the first time this task has been done in this Senior Command. Completed over 50 evaluation and performance packets which enabled enlisted Soldiers to be eligible for promotion. Successfully navigated over 10 Army systems and databases with minimal training time, ensuring accurate reports and mitigating future issues for the senior leaders. Awarded Army Commendation Medal for completing all administrative tasks to successfully deploy 79 Soldiers, the first time this task has been done in this Senior Command. Completed over 50 evaluation and performance packets which enabled enlisted Soldiers to be eligible for promotion. Successfully navigated over 10 Army systems and databases with minimal training time, ensuring accurate reports and mitigating future issues for the senior leaders.
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Dairy Farmers of America
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United States
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Dairy Product Manufacturing
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700 & Above Employee
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Production Supervisor
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Oct 2016 - Oct 2018
Managed over 20 employees and reduced waste by 35% in 3 months implementing Kaizen and Lean principles. Ensured all OSHA, GMP's and FDA regulations were met and followed by all employees. Communicated with other supervisors and plant managers on how the shifts were producing and updated inventory batch progress in Excel Assisted with daily reports for steakholders and upper management for a birds-eye view at the production goals. Managed over 20 employees and reduced waste by 35% in 3 months implementing Kaizen and Lean principles. Ensured all OSHA, GMP's and FDA regulations were met and followed by all employees. Communicated with other supervisors and plant managers on how the shifts were producing and updated inventory batch progress in Excel Assisted with daily reports for steakholders and upper management for a birds-eye view at the production goals.
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Chase
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United States
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Financial Services
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700 & Above Employee
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Credit Card Specialist
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Feb 2014 - Oct 2016
Assisted clients with their credit and debit accounts with a 98% first call resolution rate. Scored in the top 10% of employees in successful resolution of issues and efficient call time of 190 seconds or less. Answered an average of 110 calls per day, providing an efficient work flow and policy implementation. Managed call tracking and input through a variety of systems including Microsoft Word, Excel, and access. Assisted clients with their credit and debit accounts with a 98% first call resolution rate. Scored in the top 10% of employees in successful resolution of issues and efficient call time of 190 seconds or less. Answered an average of 110 calls per day, providing an efficient work flow and policy implementation. Managed call tracking and input through a variety of systems including Microsoft Word, Excel, and access.
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Representative/Tech Support
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Jan 2011 - Feb 2014
Tech support, CSR/TSR, Virus removal, Software troubleshooting, LAN Troubleshooting, WAN troubleshooting, MFP resolution, Peripheral support, compliance with SOX and PCI-DSS regulations, Windows and Linux navigation, technical documentation of issues and ongoing projects. Ticketing management and remote desktop support. Tech support, CSR/TSR, Virus removal, Software troubleshooting, LAN Troubleshooting, WAN troubleshooting, MFP resolution, Peripheral support, compliance with SOX and PCI-DSS regulations, Windows and Linux navigation, technical documentation of issues and ongoing projects. Ticketing management and remote desktop support.
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Department Manager
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Oct 2009 - Jan 2011
Cash Management, Hiring Management, Waste Management, Customer Service Manager, Employee Relations Cash Management, Hiring Management, Waste Management, Customer Service Manager, Employee Relations
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Education
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2020 - 2022
Ozarks Technical Community College
Associate of Science - AS, Information Technology -
2004 - 2008
Ozark High School
Diploma, Business/Commerce, General
Community
