Joshua Lee
System Analyst Team Lead at CaseWorthy, Inc.- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
San Tan Valley, Arizona, United States, US
Languages
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English -
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Spanish -
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Experience
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CaseWorthy, Inc.
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United States
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Software Development
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1 - 100 Employee
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System Analyst Team Lead
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Oct 2021 - Present
•Built a team of 7-10 employees to support customers with application adjustments and data corrections.•Developed and implemented metrics to gauge and improve team performance.•Cut average ticket resolution time from 60 to 20 days and improved customer satisfaction.
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Customer Success Analyst
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Oct 2020 - Oct 2021
•Used both SQL and the CaseWorthy software to correct customer data issues.•Created and implemented technical design documents, SQL views, SQL stored procedures and CaseWorthy software customizations to satisfy customer data needs.
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Account Manager
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Feb 2020 - Oct 2020
Coordinated with existing customers to ensure their CaseWorthy needs were satisfied.
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BYU Office of Information Technology
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Operations Supervisor
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May 2019 - Feb 2020
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Information Technology Support Specialist
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Jun 2018 - Feb 2020
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BYU Independent Study
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United States
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E-Learning Providers
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1 - 100 Employee
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Data Entry Specialist
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Oct 2015 - May 2018
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Entrata
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United States
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Software Development
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700 & Above Employee
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Leasing Agent
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Sep 2014 - May 2015
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Education
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Brigham Young University
Bachelor's degree, Mechanical Engineering
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