Experience

Vivid Data Group, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk & Technical Support Manager

  • May 2016 - Present



University of North Carolina at Charlotte

• United States
• Higher Education
• 700 & Above Employee

• Network Analyst

  • Jun 2013 - 2016

  - Deploy, configure, troubleshoot, and manage Cisco switches & routers- Configured, installed and resolved issues with analog phone lines connecting to Cisco VG's- Configured TACACS+ on to campus network equipment- Handled VoIP issues with Cisco telephony devices as well as analog fax machines- Addressed incidents and work orders using the campus ticketing system- Managed network changes through Peer Review and Change management processes

• Data Technician Level IV

  • May 2013 - May 2014

  - Provided network connectivity support for end user devices on the network- Resolved wired and wireless connectivity issues for devices on various operating systems- Configure and deployed Cisco switches for classroom lecture podium connections- Provided Tier I/II network support for UNC Charlotte Students and Employees



MAPEI USA

• United States
• Construction
• 700 & Above Employee

• Lab Technician

  • May 2002 - Aug 2005

  - Prepared/analyzed individual concrete grout samples for each of the company's eight locations throughout the U.S.- Utilized a spectrometer to analyze each grout sample to ensure it met company and state standards.- Generated the color standard database for all MAPEI locations throughout the U.S. - Prepared/analyzed individual concrete grout samples for each of the company's eight locations throughout the U.S.- Utilized a spectrometer to analyze each grout sample to ensure it met company and state standards.- Generated the color standard database for all MAPEI locations throughout the U.S.