Experience

Event Hotels

• Germany
• Hospitality
• 1 - 100 Employee

• Mobile Device & Application Manager

  • Mar 2023 - Present

  -Projekt Mitwirkung Koordination/ Konzeption Entwicklung Event Hotels App- Analyze and provide solutions for application malfunctions and errors- Coordination of support points, interfaces and application developers- Maintenance of mobile company devices (IOS)- Acceptance & training of new mobile device applications- Monitoring compliance with organizational guidelines- Installation & planning for application releases

• Junior Mobile Device & Application Manager

  • May 2021 - Mar 2023

• IT-Servicedesk Agent

  • Aug 2019 - May 2021

  - User support (Windows operating system & Windows applications)- Provision, installation and support of applications & software- Planning & leading of first user training (Citrix)- Support IT projects (hotel network integrations)- Analysis of system, application errors and troubleshooting- Maintenance and documentation of the IT landscape & ticket system- User administration (authorization system Active Directory)



tristar GmbH

• Germany
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Aug 2017 - Jul 2019

  Hampton by Hilton Aachen Tivoli Hampton by Hilton Aachen Tivoli



Aquis Grana Cityhotel

• United Kingdom
• 1 - 100 Employee

• Guest Service Agent

  • Jun 2016 - Jul 2017

• Staatlich geprüfter Hotelfachmann (IHK)

  • Aug 2013 - Jun 2016



Copystore

• Stolberg (Rheinland), Nordrhein-Westfalen, Deutschland

• Vorbereitendes Praktikum Studiengang CMD FH Aachen

  • Feb 2013 - Jul 2013