Joshua Kabedi
Information Technology Service Delivery Manager at ULTIMATRON- Claim this Profile
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Bio
Credentials
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Cyber Threat Management
CiscoOct, 2023- Nov, 2024 -
Fundamentals of HTML
AlisonJun, 2023- Nov, 2024 -
Styling Websites with CSS
AlisonJun, 2023- Nov, 2024 -
Building a Professional Brand on LinkedIn
Alison - Empower YourselfSep, 2022- Nov, 2024 -
Fundamentals of Business Law - Revised
Alison - Empower YourselfDec, 2021- Nov, 2024 -
Java SE 7 Programming
OracleMay, 2015- Nov, 2024
Experience
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ULTIMATRON
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Service Delivery Manager
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Oct 2020 - Present
Collaborate with various teams to develop project plans. Create detailed plans for projects, including project schedule, budget, identifying project goals, setting timelines and identifying resources for the project, involving all relevant stakeholders and ensuring technical feasibility. Ensure that all projects are delivered on-time, within scope and within budget. Co-ordinate all team members to keep the project objectives on track. Escalate and resolve issues and risks. Responsible for and assist with the delivery of projects. Provide administrative and logistical support to the Project Manager and Project Implementation teams. Generate project status reports. Assist in handover of projects to Operational/Support team. Responsible for updating and maintaining project documentation throughout the project life cycle. Manage the stakeholder engagement through the project lifecycle. Establish and maintain relationships with third parties/vendors. Engage with vendors to ensure orders are placed and implemented on time and within budget. Show less
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No-company. (Self-employed.)
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Market Research
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700 & Above Employee
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Freelance IT Specialist
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Oct 2019 - Present
1. Provide First Line Support to various customers in Private & Public Sectors 2. Setup End User Devices(Laptops, Printers, Mobile Phones, VoIP Phones) 3. Setup Linux & Windows Servers 4. Install Network Devices (Routers, LTE, Switches) 5. Create Users on Active Directory 6. Install Software to end devices 7. Resolve tickets/calls logged on ITSM 8. Provide Remote Support to off-site users 9. Conduct end user training to users who are first time users of IT Equipment/Software 10. Configure SilverPeak, AT&T FlexWare, MikroTik, Juniper, Checkpoint, Huawei Routers, Cisco, Fortigate, HP, MikroTik switches. 11. Do Site Surveys at various customers to prepare for network infrastructure installations. 12. Structured Cabling installation(Cabling, Data points termination, repair/replacements) 13. Access Points installation/troubleshooting Show less
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Sintrex
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South Africa
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IT Services and IT Consulting
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100 - 200 Employee
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NOC Operator
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Apr 2019 - Sep 2019
1. First Line NOC support 2. Escalate issues to relevant Customer Engineers 3. Monitoring IT infrastructure of varies customers 4. Do health check of customer infrastructure 5. Shift rotation - Do handover to the next team 1. First Line NOC support 2. Escalate issues to relevant Customer Engineers 3. Monitoring IT infrastructure of varies customers 4. Do health check of customer infrastructure 5. Shift rotation - Do handover to the next team
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Datacentrix
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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Senior IT Support Engineer
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Nov 2017 - Mar 2019
1. Provide First Line Support to various customers in Private & Public Sectors 2. Setup End User Devices(Laptops, Printers, Mobile Phones, VoIP Phones) 3. Setup Linux & Windows Servers 4. Install Network Devices (Routers, LTE, Switches) 5. Create Users on Active Directory 6. Install Software to end devices 7. Resolve tickets/calls logged on ITSM 8. Provide Remote Support to off-site users 9. Conduct end user training to users who are first time users of IT Equipment/Software 10. Server Room cable management Show less
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Coalition ICT
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Western Cape, South Africa
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IT Support Engineer
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Feb 2016 - Oct 2017
1. Provide First Line Support to various customers in Private & Public Sectors 2. Setup End User Devices(Laptops, Printers, Mobile Phones, VoIP Phones) 3. Setup Linux & Windows Servers 4. Install Network Devices (Routers, LTE, Switches) 5. Create Users on Active Directory 6. Install Software to end devices 7. Resolve tickets/calls logged on ITSM 8. Provide Remote Support to off-site users 9. Conduct end user training to users who are first time users of IT Equipment/Software 10. Server cabinet cable management Show less
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Education
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2022 - 2022
Alison
Building a Professional Brand on LinkedIn, Marketing -
2021 - 2021
Alison
Fundamentals of Business Law, Business Administration and Management, General -
2020 - 2020
Dell University
Client Course 2019(Servicing Dell Desktops, Workstations and Notebooks for Service Technicians), Information Technology -
2020 - 2020
HP University
Servicing HP Desktops, Workstations and Notebooks for Service Technicians - April 2018, Information Technology -
2018 - 2019
Cisco Networking Academy
Entrepreneurship, Business, Management, Marketing, and Related Support Services -
2018 - 2019
Cisco Networking Academy
Mobility Fundamentals Series: Wireless Technology and Standards, Information Technology -
2018 - 2018
Cisco Networking Academy
Introduction to IoT, Computer and Information Sciences and Support Services -
2018 - 2018
Cisco Networking Academy
Introduction to IoT, Computer and Information Sciences and Support Services -
2018 - 2018
Cisco Networking Academy
Intro to Cybersecurity, Information Technology -
2018 - 2018
Cisco Networking Academy
CCNA, Information Technology -
2015 - 2015
Cisco Networking Academy
Cisco IT Essentials, Information Technology -
2015 - 2015
Oracle University
Java SE 7 Programming, Computer Software Engineering -
Udemy
11 Essential Career Soft Skills, Business Administration and Management, General
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