Unemployed

• Apr 2020 - Present

Customer Experience Training Specialist

• Mar 2014 - Feb 2018

• Develop Best in Class Training Materialso Received a Certificate of Excellence from Senior Leadership for Microsoft Dynamics AX project training• Teaches Stellar Service courses to all Customer Care associates• Train new hire classes of contract associates• Maintains and reviews spreadsheets and databases for Business Leadership Team• Maintain Proficiency Matrix for reporting on CX/CC associates• Compile and distribute weekly reports on Customer Care metrics and… • Develop Best in Class Training Materialso Received a Certificate of Excellence from Senior Leadership for Microsoft Dynamics AX project training• Teaches Stellar Service courses to all Customer Care associates• Train new hire classes of contract associates• Maintains and reviews spreadsheets and databases for Business Leadership Team• Maintain Proficiency Matrix for reporting on CX/CC associates• Compile and distribute weekly reports on Customer Care metrics and goals• Consistently achieves and exceeds operational goals and metrics by a wide margin• Improved quality rate of Order Management by additional 5% Show more Show less

Order Management Training Specialist

• Jan 2012 - Mar 2014

Order Management Representative II

• Jan 2008 - Jan 2012