Experience

GHX

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Support Analyst II

  • Oct 2019 - Present



Louisiana State University

• United States
• Higher Education
• 700 & Above Employee

• Computer Analyst III

  • Aug 2015 - May 2019

  -Install, configure, and maintain 40 servers in a mixed environment including in-house physical devices, in-house VSphere VM's and external cloud VM's.-Windows, Linux, and OSX Server: Disaster Recovery, Certificate Management, Server Maintenance and Replacement.-3rd Party Software Usage and Support including: Veritas BackupExec, VMWare Vsphere, BlackBoard Transaction System, and Visix Digital SignageCard Access Hardware and Software Support-BlackBoard and PersonaIT Help Desk Management-Workflow, incident tracking, scheduling, project management, training over 15 studentsMobile Device Management-Implemented remote management Server and Managed over 100 iPads for staff.IT Project Management-Coordinate upgrades to technology and new installs including 4 new construction projects.

• IT Technician

  • May 2013 - Aug 2015

  As a Student Technician at ResLife, I supported staff and students with any software or hardware problems. I have created, tested, deployed, and maintained images with custom software, user interface, and security settings designed to suite either office, student, or instructor use. Though the majority of troubleshooting and problem solving is performed on Windows 7 and 10 PC's, I also work with Macs, Android, and iPhones.Software support includes: -Microsoft Office Suite, asset management software(IBM Maximo, BMC Footprints), antivirus applications, and all web browsers.Hardware support includes:-testing/replacing internal components such as hard drives, ram modules, video cards, power supplies, etc.