Experience

Sanity

• Australia
• Retail
• 100 - 200 Employee

• 2IC (Assistant Manager)

  • Nov 2008 - Present

  (in addition to Part Time Team Member and Christmas Casual functions)Supervising & Leading TeamPlanning the Daily DiaryAssigning Tasks to Team MembersUpholding the Customer Promise and Sanity ValuesSupporting the Store ManagerAssisting the Store Manager with the Store LayoutInvestigating abused and negative stock on handOn the spot TrainingTraining New and Existing TeamReturns ProceduresHandling Customer Complaints

• Christmas Part-timer

  • Nov 2008 - Jan 2009



Sanity Music Stores PTY LTD

• Team Member

  • Nov 2008 - Feb 2012

  Supervising & Leading Team Planning the Daily Diary Assigning Tasks to Team Members Upholding the Customer Promise and Sanity Values Supporting the Store Manager Assisting the Store Manager with the Store Layout Investigating abused and negative stock on hand On the spot Training Training New and Existing Team Returns Procedures Handling Customer Complaints; 1st and Last Hour Procedures Consistently upholding the Customer Promise and the Sanity Way Stocktake Sale Changeovers Emails Stock Receiving, Accepting, Unpacking & Pricing. OH&S Procedures Loss Prevention Procedures Merchandising including Promotional Racks Customer Orders Opening and Closing Procedures End of Day Procedures Daily Figures Price Changes Double Banking Procedures; Customer Service General Cleaning Duties Stock Replenishment Coverchecking Operation of a Cash Register Responsible to the Store Manager for the achievement of KPI results. Cash Handling Banking Procedures (to a certain extent) Placing Customer Orders Telephone Enquiries Filing Merchandising (to a certain extent) Former Employment: User Friendly PCs