Experience

CURATEUR

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Member Experience Manager

  • Mar 2021 - Present

  • Data/Analytics-Reporting on KPIs.• Responding to emails/chats.• Maintaining traffic flow.• Communicating and escalating website management issues.• Disputes.• inventory check for out of stocks. • Fraud online prevention.• Technical error reports.

• Concierge Lead

  • Jan 2020 - Mar 2021

  • Data/Analytics-Reporting on KPIs.• Responding to escalated emails/chats.• Maintaining traffic flow.• Communicating and escalating website management issues.• Warehouse communication responsibilities including damages and lost orders.• Assist in developing systems and tools to support the growth and increased efficiencies of the Concierge Team.• Reorder proper materials for the department.• Updating contact reasons/FAQ/macros.• Hire, onboard, and support the next generation of concierge team members. Show less

• Member Experience Advocate

  • May 2018 - Jan 2020

  • Responding to 150 Emails/Chats per Day.• Maintaining traffic flow. • Communicating and escalating website or product management issues.



findings inc

• Wholesale
• 1 - 100 Employee

• Social Media and Data Entry

  • Mar 2017 - Mar 2018

  • Responsibilities include entering order information into a web-based system. • Maintain account records up-to-date. • Write creative content for our social media accounts and internal newsletter. • Office duties involve answering and transferring phone calls. • Note-taking during meetings, some heavy lifting, and running errands. • Responsibilities include entering order information into a web-based system. • Maintain account records up-to-date. • Write creative content for our social media accounts and internal newsletter. • Office duties involve answering and transferring phone calls. • Note-taking during meetings, some heavy lifting, and running errands.



Cythlin Media Collective

• 833 S. Spring St. Los Angeles, CA 90014

• Social Media Marketing Specialist

  • Dec 2016 - Mar 2017

  • Build and execute social media strategy through competitive research. • Company’s platform determination, messaging, and audience identification. • Generate, edit, publish, and share content(original text, images, video, or HTML). • Set up and optimize the company's socials, and create editorial calendars and syndication schedules. • Build and execute social media strategy through competitive research. • Company’s platform determination, messaging, and audience identification. • Generate, edit, publish, and share content(original text, images, video, or HTML). • Set up and optimize the company's socials, and create editorial calendars and syndication schedules.



Los Angeles Athletic Club

• United States
• Hospitality
• 1 - 100 Employee

• Server

  • Nov 2015 - Mar 2017

  • Take orders and put them in the North Star system, while maintaining detailed services. • Bringing out all starters, appetizers, entrees, and desserts in a timely manner. • Polishing all silverware, plates, folding napkins, and setting up for the next members or the next day's event. • Take orders and put them in the North Star system, while maintaining detailed services. • Bringing out all starters, appetizers, entrees, and desserts in a timely manner. • Polishing all silverware, plates, folding napkins, and setting up for the next members or the next day's event.



Porta Via Italian Foods

• 1 W California Blvd # 312, Pasadena, CA 91105

• Catering Assistant

  • Nov 2014 - Jan 2016

  • Assist customers in a high-value-fast-paced deli by taking numbers and orders. • Slice meats upon request. • Prepare Ready-To-Eat meals, and cash customers out. • Start preparing catering orders on platters for pick-ups or delivery. • Assist customers in a high-value-fast-paced deli by taking numbers and orders. • Slice meats upon request. • Prepare Ready-To-Eat meals, and cash customers out. • Start preparing catering orders on platters for pick-ups or delivery.



Urban Outfitters

• United States
• Apparel & Fashion
• 700 & Above Employee

• Ecommerce Specialist

  • Nov 2012 - Sep 2014

  • Print mailing labels. • Locate the SKU number, and pick the quantity, color, and size. • Package items and ship them out. • Print mailing labels. • Locate the SKU number, and pick the quantity, color, and size. • Package items and ship them out.



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Aug 2009 - Nov 2010

  • Providing advice, styling tips, and product knowledge, all while operating in a fast-paced, high-volume environment. • Providing fitting room oversight to assist in loss prevention. • Engaging in exercises to strengthen product knowledge and better close sales. • Providing advice, styling tips, and product knowledge, all while operating in a fast-paced, high-volume environment. • Providing fitting room oversight to assist in loss prevention. • Engaging in exercises to strengthen product knowledge and better close sales.