Experience

Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Technology Technician

  • Jun 2022 - Present

  Mooresville, North Carolina, United States

• Associate Technology Technician

  • Aug 2019 - Jun 2022

  Mooresville, North Carolina • Used Remedy ticketing systems to routes problems as necessary to appropriate resource. • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. • Provided Tier 1 IT support to non-technical internal and external users through desk side support services. • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems. • Managed customers' expectations of… Show more • Used Remedy ticketing systems to routes problems as necessary to appropriate resource. • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes. • Provided Tier 1 IT support to non-technical internal and external users through desk side support services. • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems. • Managed customers' expectations of support and technology functionality to provide positive user experience. • Uploaded new software, rolled out updates and applied patches to servers upon release to thwart and threats from penetrating networks. • Helped streamline repair processes and update procedures for support action consistency. • Analyzes and prioritizes incoming requests • Attempts to resolve problems by applying documented solutions • Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system • Monitors resolution of problems to achieve closure and provides status updates to employees and technical support team • Performs preventive maintenance and break/fix repairs on PCs, thin clients, printers, servers, mobile devices, handheld devices, and software applications • Interacts with third party hardware and/or software vendors by initiating and supporting vendor services as necessary • Performs the setup and maintenance of computer systems by installing and/or upgrading hardware and software



Lowes (CRG)

• IT Support Technician

  • Sep 2018 - Sep 2019

  Mooresville, North Carolina • Installed, modified, and repaired software and hardware to resolve technical issues. • Submitted service tickets for equipment maintenance requests. • Managed high levels of call flow and responded to internal system technical support needs. • Resolved issues with systems, hardware and telephones quickly and accurately. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Loaded software, granted permissions, and… Show more • Installed, modified, and repaired software and hardware to resolve technical issues. • Submitted service tickets for equipment maintenance requests. • Managed high levels of call flow and responded to internal system technical support needs. • Resolved issues with systems, hardware and telephones quickly and accurately. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process. Show less



ACH Electric, INC

• Electrician

  • Jul 2014 - Sep 2018

  Monroe, North Carolina, United States



BI-LO

• Retail Groceries
• 700 & Above Employee

• Assistant Manager

  • Mar 2007 - Jul 2014