Joshua Gonzalez

Recruiting Manager at Utility Concierge
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Bio

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Credentials

  • Diversity, Equity and Inclusion in the Workplace Certificate
    USF Corporate Training and Professional Education
    May, 2021
    - Oct, 2024

Experience

  • Utility Concierge
    • United States
    • Utilities
    • 1 - 100 Employee
    • Recruiting Manager
      • Jan 2022 - Present

    • Recruiter
      • Jul 2021 - Jan 2022

  • Park Place Dealerships
    • United States
    • Automotive
    • 500 - 600 Employee
    • Talent Acquisition Business Partner
      • May 2019 - Jul 2021
  • Richardson Police Department
    • United States
    • Law Enforcement
    • 1 - 100 Employee
    • Public Safety Telecommunicator
      • Sep 2016 - May 2019

      Deliver exemplary operational support to the dispatch system for Police, Fire and EMS answering 911 calls. Efficiently prioritize dispatch based on the urgency of the described situation. Designated as Supervisor on a semi-regular basis. Key Accomplishments: ● Operate a multiline telephone console, alerting system and a TDD system receiving calls. ● Research databases for pertinent information once calls are received and relay information to emergency crews. ● Translate information into appropriate codes and provide it to emergency workers. ● Execute emergency medical dispatch and crisis intervention services. ● Ask, interrogate and decipher information from the callers to understand the full-scope of the emergency. ● Orchestrate the dispatch of multiple public safety agencies as required. Additionally, identify the appropriate number of responders as well as equipment needed at the emergency site. ● Accurately enter, modify and update information into databases ensuring accuracy. ● Monitor and respond to a variety of technical system alarms resolving all issues to keep the system online. ● Maintain medical knowledge such as First Aid and CPR information to relay to callers. ● Posses expansive intellect regarding telecommunication, transmission, broadcasting and switching systems.

    • Law Enforcement Youth Member - Captain (Volunteer)
      • Sep 2011 - Jan 2016

      Successfully led a group of 25 youth members through comprehensive training lessons preparing them for service with the organization. Additionally spearheaded community events, promoting the program and spreading awareness in a positive manner. Total time commitment of 2,500 hours. Key Accomplishments: ● Presented with a “Volunteering Award” at City Hall for extensive service. ● Executed all administrative paperwork required. ● Recruited over 40 applicants to participate in the program. Subsequently trained upcoming leaders. ● Delegated tasks to ensure operational efficiency and proper workflow on behalf of the organization.

Education

  • The University of Texas at Dallas
    Bachelor's degree, Psychology
    2013 - 2016

Community

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