Experience

Ikiru People

• United Kingdom
• Software Development
• 1 - 100 Employee

• Second Line Engineer

  • Jan 2020 - Present

  My role is to provide technical support for (FileFinder, Infinity Voyager, Talentis & ISV), with any customers with how-to/technical questions they have while providing great customer service and relations, while also selling the product to any new potential customers. Issues range from simple password resets, how to use the product & all the way up to SQL script changes to fix potential bugs and network outages. My role is to provide technical support for (FileFinder, Infinity Voyager, Talentis & ISV), with any customers with how-to/technical questions they have while providing great customer service and relations, while also selling the product to any new potential customers. Issues range from simple password resets, how to use the product & all the way up to SQL script changes to fix potential bugs and network outages.



FileFinder - Leading Cloud/SaaS Executive Search Software

• United Kingdom
• Software Development
• 1 - 100 Employee

• Software Analyst

  • May 2019 - Jan 2020

  Dillistone Systems - Global Leader in Cloud/SaaS Executive Search Software called "FileFinder Anywhere" Dillistone Systems - Global Leader in Cloud/SaaS Executive Search Software called "FileFinder Anywhere"



University of Reading

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student

  • Oct 2018 - May 2019

  Studied Computer Science of Technology Studied Computer Science of Technology



Berkshire Healthcare NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• 1st/2nd IT Service Desk Technician

  • Jul 2018 - Jan 2019



Penningtons Manches Cooper LLP

• United Kingdom
• Law Practice
• 500 - 600 Employee

• 1st/2nd Line IT Service Desk Analyst

  • Apr 2018 - Jun 2018



Berkshire Healthcare NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• 1st/2nd IT Service Desk Technician

  • Sep 2015 - Apr 2018

  Working within a dynamic and busy team of a well-established NHS organisation, as IT Service Desk Analyst I would be the first point of contact between end users and the IT organisation. The analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting / escalating them to the appropriate specialist support groups. - Service Desk is responsible for supporting 5000 users and over 2500 devices including desktops, laptops, IPhones &a Windows Lucia phones. The team deals with over 200 calls per day and aim for a 75% first time fix rate on issues. Technical skills required for this role include: Microsoft and Apple technologies, including but not limited to Windows, Active Directory, Office, iOS knowledge of remote access, configuration and deployment tools e.g. Zenworks, SCCM. Show less



EvolutionCBS

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Administrator

  • Oct 2014 - Jan 2015

  Evolution CBS provides business services to shareholders and business managers that increase value through business growth, acquisitions and disposals. Regardless of when you plan to sell your business, by understanding what’s involved and the practical steps you can take to maximise its value and saleability, you can make a significant difference to the price you realise. Evolution CBS provides business services to shareholders and business managers that increase value through business growth, acquisitions and disposals. Regardless of when you plan to sell your business, by understanding what’s involved and the practical steps you can take to maximise its value and saleability, you can make a significant difference to the price you realise.



EvolutionCBS

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Administrator

  • Jul 2013 - Dec 2013

  Evolution CBS provides business services to shareholders and business managers that increase value through business growth, acquisitions and disposals. Regardless of when you plan to sell your business, by understanding what’s involved and the practical steps you can take to maximise its value and saleability, you can make a significant difference to the price you realise. Evolution CBS provides business services to shareholders and business managers that increase value through business growth, acquisitions and disposals. Regardless of when you plan to sell your business, by understanding what’s involved and the practical steps you can take to maximise its value and saleability, you can make a significant difference to the price you realise.



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Nov 2011 - Jan 2012

  Debenhams is a leading international, multi-channel brand with a proud British heritage which trades out of 240 stores across 28 countries. Debenhams gives its customers around the world a unique, differentiated and exclusive mix of own brands, international brands and concessions. Debenhams is a leading international, multi-channel brand with a proud British heritage which trades out of 240 stores across 28 countries. Debenhams gives its customers around the world a unique, differentiated and exclusive mix of own brands, international brands and concessions.