International Program Consultant

• May 2023 - Present

Helping teachers and students plan their next greatest educational adventure across the world. Helping teachers and students plan their next greatest educational adventure across the world.

Sales Specialist

• Nov 2022 - Mar 2023

Maintained regular contact and strong relationships with agencies in 14 states of the central region Cold called leads daily and successfully moved them to the next step in the sales funnel Closed warm leads by delivering a motivating presentation and following up via phone and email Coordinated, developed, and filled seminars for agency staff to get certified for various housing positions Utilized inbound sales strategy to understand customers’ needs and build customized experiences Proactively identified gaps in the sales funnel and implement solutions to achieve frictionless sales Show less

Shift Supervisor

• Feb 2019 - Dec 2022

Managed inventory, orders, and tracked sales/performance goals Oversaw team of baristas and ran operations to meet company goals and provide quality experience Upheld company policies for health, safety, sales, cash management, and employee experience Demonstrated and coached excellence in teamwork, production, and customer service Managed inventory, orders, and tracked sales/performance goals Oversaw team of baristas and ran operations to meet company goals and provide quality experience Upheld company policies for health, safety, sales, cash management, and employee experience Demonstrated and coached excellence in teamwork, production, and customer service

Barista

• May 2018 - Jan 2019

Upheld the company’s three fundamental principles (speed, quality, and service) at all times Demonstrated an ability to prioritize the delivery of an excellent experience for every customer Utilized fast and clear communication to maintain speed and synchronicity with team Maintained and grew personal knowledge through taking bi-annual tests and reviews Upheld the company’s three fundamental principles (speed, quality, and service) at all times Demonstrated an ability to prioritize the delivery of an excellent experience for every customer Utilized fast and clear communication to maintain speed and synchronicity with team Maintained and grew personal knowledge through taking bi-annual tests and reviews

Mountain Adventure Guide

• Jun 2014 - Aug 2017

Completed a regular qualification test to stay up to date on Mountain Guide Certification Led six day mountaineering trips with groups up to 25 people Taught group sessions about proper use of equipment and etiquette in national forests Managed rappel and belay activity safety while operating ropes systems Trained new staff members in guiding, team exercises, emergency proficiency, and leadership skills Maintained a network of relations with clients, prospective partnering companies, and local businesses for promotion of the company and our product Show less

Server

• Apr 2017 - Jul 2017

Server

• Jan 2017 - Apr 2017

Server

• Oct 2016 - Jan 2017

Relentlessly prioritized customer service and customer experience Handled numerous tasks with resourcefulness and independence Learned various aspects of the restaurant in order to be a team player and a more effective communicator Utilized personal connection and amicable communication with customers and co-workers to create the best possible environment for good service Relentlessly prioritized customer service and customer experience Handled numerous tasks with resourcefulness and independence Learned various aspects of the restaurant in order to be a team player and a more effective communicator Utilized personal connection and amicable communication with customers and co-workers to create the best possible environment for good service

Resident Assistant

• Aug 2015 - Jan 2016

Oversaw 21 college freshmen in the on-campus dormitory Collaborated with team to coordinate events, manage budget, and run sales/inventory Worked with administration to resolve student conflicts Led weekly meetings with residential staff about student development and semester planning Oversaw 21 college freshmen in the on-campus dormitory Collaborated with team to coordinate events, manage budget, and run sales/inventory Worked with administration to resolve student conflicts Led weekly meetings with residential staff about student development and semester planning