Experience

Concierge Home Care

• United States
• Home Health Care Services
• 100 - 200 Employee

• Director of Senior Living Business Development & Strategic Partnerships

  • Jan 2023 - Present

  Florida, United States - Spearhead the development and execution of strategic partnerships, resulting in a significant increase in business growth and market expansion within the senior living industry. - Successfully identify and cultivate relationships with key stakeholders, including senior living communities, healthcare organizations, and industry influencers, to drive collaborative initiatives and achieve mutual goals. - Develop and implement innovative business development strategies that enhanced… Show more - Spearhead the development and execution of strategic partnerships, resulting in a significant increase in business growth and market expansion within the senior living industry. - Successfully identify and cultivate relationships with key stakeholders, including senior living communities, healthcare organizations, and industry influencers, to drive collaborative initiatives and achieve mutual goals. - Develop and implement innovative business development strategies that enhanced revenue streams and solidified the organization's position as a trusted leader in the senior care market. - Lead cross-functional teams in the development and execution of sales and marketing campaigns, resulting in increased brand awareness, customer acquisition, and market penetration. - Play a pivotal role in negotiating and closing high-value contracts and partnership agreements, driving revenue growth and fostering long-term business relationships.

• Co-Creator of The Botes Memory Method

  • Nov 2018 - Present

  - Co-developed The Botes Memory Method, a groundbreaking approach to dementia care that has transformed the lives of individuals and their families facing memory-related challenges. - Created and deliver comprehensive training programs, workshops, and educational materials to healthcare professionals, caregivers, and organizations, equipping them with the tools and knowledge to implement The Botes Memory Method effectively. - Collaborate with a multidisciplinary team to conduct… Show more - Co-developed The Botes Memory Method, a groundbreaking approach to dementia care that has transformed the lives of individuals and their families facing memory-related challenges. - Created and deliver comprehensive training programs, workshops, and educational materials to healthcare professionals, caregivers, and organizations, equipping them with the tools and knowledge to implement The Botes Memory Method effectively. - Collaborate with a multidisciplinary team to conduct research and gather feedback, continuously refining and enhancing The Botes Memory Method to meet the evolving needs of individuals living with dementia. - Established and maintain strategic partnerships with healthcare providers, assisted living communities, and organizations in the dementia care space, expanding the reach and impact of The Botes Memory Method. - Actively engaged in advocacy efforts, raising awareness about dementia and the importance of person-centered care, while promoting the benefits and effectiveness of The Botes Memory Method.

• Creator/Director of Concierge Transcription

  • Jan 2021 - Present

  Florida, United States - Founded and direct Concierge's Transcription Division, providing high-quality medical transcription services to clinicians across the state of Florida, serving 20+ branch locations. - Developed and implemented streamlined processes and quality control measures to ensure accurate and timely transcription delivery, meeting and exceeding clinician's and branch leadership's expectations. - Cultivated and maintain strong client relationships, resulting in a high rate of customer… Show more - Founded and direct Concierge's Transcription Division, providing high-quality medical transcription services to clinicians across the state of Florida, serving 20+ branch locations. - Developed and implemented streamlined processes and quality control measures to ensure accurate and timely transcription delivery, meeting and exceeding clinician's and branch leadership's expectations. - Cultivated and maintain strong client relationships, resulting in a high rate of customer satisfaction, repeat business, and positive internal referrals. - Lead a team of medical transcription professionals, providing training, guidance, and performance evaluations to ensure consistent delivery of exceptional transcription services. - Leveraged innovative technologies and tools to optimize efficiency, accuracy, and security in the transcription process, staying ahead of home health industry trends and advancements.

• Client Relationship Director for Contract Staffing Partnerships

  • Jan 2020 - Jan 2023

  Florida, United States - Directed client relationship initiatives for contract staffing partnerships, fostering strong connections and mutually beneficial collaborations with clients across the senior living and healthcare sectors. - Developed and executed strategic account management plans, resulting in increased contract renewals, revenue growth, and client satisfaction. - Proactively identified client needs and pain points, offering tailored solutions and effectively positioning the organization's… Show more - Directed client relationship initiatives for contract staffing partnerships, fostering strong connections and mutually beneficial collaborations with clients across the senior living and healthcare sectors. - Developed and executed strategic account management plans, resulting in increased contract renewals, revenue growth, and client satisfaction. - Proactively identified client needs and pain points, offering tailored solutions and effectively positioning the organization's contract staffing services to address client challenges. - Built and led high-performing teams of account managers and recruiters, providing mentorship, training, and performance coaching to drive individual and team success. - Played a key role in negotiating and finalizing contract agreements, ensuring alignment of services, deliverables, and expectations between the organization and its clients.

• Client Relationship Director for Senior Living Outpatient Therapy Partners

  • Jan 2018 - Jan 2023

  Florida, United States - Managed client relationships within the senior living outpatient therapy sector, cultivating strong partnerships and driving business growth. - Collaborated closely with senior living communities to understand their therapy service needs, customize solutions, and ensure exceptional service delivery. - Developed and executed comprehensive account plans, resulting in increased therapy program utilization, client retention, and revenue generation. - Provided strategic… Show more - Managed client relationships within the senior living outpatient therapy sector, cultivating strong partnerships and driving business growth. - Collaborated closely with senior living communities to understand their therapy service needs, customize solutions, and ensure exceptional service delivery. - Developed and executed comprehensive account plans, resulting in increased therapy program utilization, client retention, and revenue generation. - Provided strategic guidance and support to clients, addressing challenges, and identifying opportunities for process improvement and operational efficiency. - Served as a trusted advisor to senior living community administrators and therapy department leaders, offering industry insights, best practices, and innovative therapy program

• Solutions and Innovation Specialist

  • Sep 2017 - Jan 2023

  Florida, United States - Developed and implemented innovative healthcare solutions to improve operational efficiency and effectiveness within the organization. - Conducted research and analysis to identify areas for process and service optimization and recommended technological advancements. - Collaborated with cross-functional teams to assess business requirements and design customized solutions to meet specific needs. - Provided technical expertise and support in the implementation and… Show more - Developed and implemented innovative healthcare solutions to improve operational efficiency and effectiveness within the organization. - Conducted research and analysis to identify areas for process and service optimization and recommended technological advancements. - Collaborated with cross-functional teams to assess business requirements and design customized solutions to meet specific needs. - Provided technical expertise and support in the implementation and maintenance of software applications and systems. - Acted as a liaison between different departments, facilitating effective communication and coordination for successful project delivery.

• Interim Director of Clinical Services

  • Jun 2019 - Aug 2019

  Jacksonville, Florida, United States - Oversaw the day-to-day operations of the clinical services department, ensuring high-quality patient care and adherence to regulatory standards. - Developed and implemented strategic initiatives to enhance the overall efficiency and effectiveness of clinical service delivery. - Managed and supervised a team of healthcare professionals, providing guidance, performance evaluations, and fostering a positive work environment. - Collaborated with senior leadership to establish… Show more - Oversaw the day-to-day operations of the clinical services department, ensuring high-quality patient care and adherence to regulatory standards. - Developed and implemented strategic initiatives to enhance the overall efficiency and effectiveness of clinical service delivery. - Managed and supervised a team of healthcare professionals, providing guidance, performance evaluations, and fostering a positive work environment. - Collaborated with senior leadership to establish and monitor departmental budgets, resource allocation, and performance metrics. - Coordinated with external stakeholders, such as healthcare providers and insurance companies, to optimize patient outcomes and achieve organizational goals.



Door of Hope Dementia Consulting

• Co-Owner, Co-Founder & Managing Partner

  • Jan 2019 - Present

  United States



Self Employed

• United States
• 700 & Above Employee

• Strength And Conditioning Coach

  • Jun 2009 - Present

  Jacksonville, Florida, United States



1MORE, S Corp

• Owner/Partner

  • Jun 2017 - Jan 2019

  Jacksonville, Florida, United States 1MORE is a motivational apparel company Do1MORE.com



Florida Board of Physical Therapy

• Florida Board of Physical Therapy Supervisor/Monitor

  • Oct 2016 - Oct 2017

  Florida, United States Nominated and approved by Chairperson of The Florida Board of Physical Therapy under the Department of Health. Maintain weekly supervision and ongoing monitoring of "Respondent", reporting to the Florida Board of Physical Therapy in writing, and appearing before the Florida Board of Physical Therapy for "Respondents" trial appearances over the course of a 1 year term.



Concierge Home Care

• United States
• Home Health Care Services
• 100 - 200 Employee

• Field Physical Therapist

  • Jul 2015 - Jul 2017

  Jacksonville, Florida, United States



Multiple Home Health Agencies

• Physical Therapist Home Health Care

  • Jul 2015 - Jul 2017

  Jacksonville, Florida, United States



Home Health Care of Florida

• Hospitals and Health Care
• 1 - 100 Employee

• Director Of Clinical Services

  • Jun 2014 - Jul 2015

  Jacksonville, Florida, United States



Multiple Home Health Agencies

• Physical Therapist Home Health Care

  • Oct 2011 - Feb 2014

  Jacksonville, Florida, United States



HCA Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Physical Therapist Orange Park Medical Center

  • Jun 2009 - Aug 2013

  Orange Park, Florida, United States Inpatient Acute Care Physical Therapist



River Garden Senior Services - River Garden Hebrew Home For The Aged

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Physical Therapist

  • Dec 2009 - Aug 2011

  Jacksonville, Florida, United States SNF/Short-Term Rehab Physical Therapist



Baptist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Physical Therapist

  • Dec 2009 - Aug 2011

  Jacksonville, Florida, United States Inpatient Acute Care Physical Therapist