Behavioral Health Unit IT analyst/PC specialist

• Aug 2021 - Present

Technology Consultant

• May 2016 - Oct 2021

-Responsibilities included assuring maintenance and full function of all systems needed to run the church service -Desktop computers, audio soundboard, lighting systems. -Worked with Windows 7 and 10, Microsoft office suite. -Responsible for educating team members on how to run all systems as well to ensure multiple rotations of individuals running the service. -Responsibilities included assuring maintenance and full function of all systems needed to run the church service -Desktop computers, audio soundboard, lighting systems. -Worked with Windows 7 and 10, Microsoft office suite. -Responsible for educating team members on how to run all systems as well to ensure multiple rotations of individuals running the service.

Desktop Support Technician(contract)

• Aug 2021 - Aug 2021

-Assisted in a project involving the decommissioning of over 200 Cisco IP phones -Assisted in hard drive scrubbing/removal of decommissioned laptops -Imaged and base built computers to be sent out to employees -replaced hardware parts for laptops and desktops -Assisted in a project involving the decommissioning of over 200 Cisco IP phones -Assisted in hard drive scrubbing/removal of decommissioned laptops -Imaged and base built computers to be sent out to employees -replaced hardware parts for laptops and desktops

IBM Information Technology Help Desk Technician

• 2020 - Aug 2021

-L1 Helpdesk position taking more than 400 inbound calls a month with IBM's Anthem Contract. -Maintained above a 60% first call resolution as well as above a 95% user satisfaction rating. -Role involved the troubleshooting and repair of issues including Operating systems, hardware setup/troubleshooting, access issues, software installation, VMware troubleshooting/maintenance. -Worked extensively with SCCM remote manager and ServiceNow ticketing environment to remote in as well as keep track/escalate issues unresolvable by accesses at L1 Show less