Experience

AJ Hackett Bungy New Zealand

• New Zealand
• Recreational Facilities
• 1 - 100 Employee

• Frontline Sales and Service

  • Oct 2019 - Present

  • First point of contact for all customers. Gaining experience of working in a safety sensitive environment. • Having I.T. skills to quickly learn how to operate new software (IBIS), which was vital in being able to help serve customers as efficiently and precise as possible. • Hosting customers through our check in procedure helped me be more confident at public speaking and organising large groups of people. • Having the correct phone/email etiquette to answer both customer and staff enquiries as well as taking sales. • Ability to multi-task and work under pressure very effectively for long hours during peak seasons. • Regular site swaps meant adapting to different working environments and being able to push sales as part of a team or as an individual. • Taking my customer relation and sales skills further. Tailoring questions for customers, having the product knowledge, and providing the right motivation to bungy all to provide an amazing experience and increase sales. Show less



River Island

• United Kingdom
• Retail
• 700 & Above Employee

• Supervisor

  • May 2019 - Oct 2019

  • Promotion into the management team. Taking on important responsibilities in making sure that the store in all aspects functions to the best of its abilities.• Acting as store manager twice a week gave me the vital development of managerial skills and the invaluable experience to execute them. • Use of interpersonal skills to effectively manage staff - resolving personal staff issues; training; confidence to run recruitment events to hire new staff. Creating a friendly and productive working environment.• Good math and organisational skills needed to be fast and precise in the banking of company profits.• Ability to multi-task and prioritise across all areas of the shop – Resolving difficult customer issues; organising best sellers to increase profits; office administration work including conference calls; operations in replenishment and delivery of stock; health and safety / risk assessment procedures and standards.• Influencing, leading and delegating abilities - Communicating intelligently and professionally to motivate staff; leading by example; effectively delegating tasks to increase productivity and completion of tasks within deadlines. Show less

• Sales Assistant

  • Aug 2016 - Apr 2019

  Worked August 2016 – June 2017 & December 2017 – May 2019• Work in all aspects of the store.• Stock replenishment, making sure I am accurate and organised with what needs to be put on the sale floor.• Cashier work. Use of math quickly and efficiently. Building trust worthiness with customers and colleagues.• Sales floor and fitting rooms. Being vigilant in regarding safety. Able to be outgoing and confident when communicating and providing good service to build customer relations. Making sure to the best of my abilities I get the customer the product they want.• Working in delivery means working as a team and being fast under pressure in order to meet deadlines. Show less



Camp America

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Sports Counsellor

  • Jun 2017 - Aug 2017

  • A day camp where I worked as a sports counsellor, with children aged 5 to 7 years old. • Gained real leadership skills. Acting as a role model and to lead by example. Being in charge and responsible for the well being and safety of groups of children, and leading various sporting activities. • Important use of management skills. Understanding personalities, dietary, physical restrictions and what activities everyone enjoys most. Encouraging children with different backgrounds and personalities to participate, communicate, bond and form friendships. Strict time management needed so that every child gets the most out of every activity each day. • Using my initiative and being adaptable to any given situation as a counsellor. Able to change or creatively think of exciting games and activities on the spot. Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Energy Management Placement

  • Feb 2016 - May 2016

  • Placement through chosen university module. • Gained valuable insight into sustainability management at a large organisation, observing what goes on behind the scenes, the day to day jobs of managing energy and waste, and how to communicate in that environment. • Experience of being included in sustainability workshop meetings for the NHS Trust and also with companies selling management services. • Performed and worked in teams on data collection tasks and meter ‘auditing’ for a large site. • Data inputting that required a sophisticated level of Microsoft Excel skills. This included unlogged data that dated back over 5 years from a multitude of sites. I made sure the data was well organised, accessible and easily interpreted to allow comparisons to be made in the analysis of such information. Ultimately leading to the improvement of energy management operations within the NHS. • Produced and wrote the Green News Newspaper for the NHS Newcastle Trust through Microsoft Publisher which required creative and imaginative skills to do. It is a document that contains stories of sustainability from around the NHS Trust in Newcastle. This is published on the Intranet which can be accessed and viewed by 9000 people, and is also read by 250 ‘Green Champions’ at the Trust. The aim of this is to provide informative feedback to staff to promote efficient and green behaviours. It was necessary to write in a manner that was concise and to the point. Show less



Homebase

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Assistant

  • Sep 2012 - Aug 2013

  • Provided information about particular products and recommended which products were best suited for the customer. This greatly enhanced my communication skills and customer service skills. • Building customer relations. Taking customers through the process of selecting a product that meets their requirements, checking the stores stock, help to load the product and discuss any product offers they may want. If the item they require is not in store, check the catalogue, order online to either the customers address or to the store for collection. • Cashier work requiring me to use organisational and mathematical skills. • Inventory management requiring me to use further organisation skills. • Facing up isles to maintain organisation and tidiness of the store to be more presentable to the customers. • Stock replenishment. This required me to be very organised and structured with the way I work. Show less



Sounddivision PM

• DJ Trainee

  • Jan 2011 - Aug 2012

  • Events included weddings, birthday/Christmas/business parties or parties in general and religious occasions. • Building customer relations. Process of organising event with the host. Putting together a playlist of the customers requested songs, making sure their event goes exactly how they want. • Helped with the transport and setting up of all the equipment. • Microphone work in front of large groups of people helped me acquire good presentation skills and further communication skills. • Attended to the music whilst the main DJ had to deal with other business. Show less



Strikes Garden Centre

• School Work Placement

  • May 2009 - Jun 2009

  • Worked for a short period in a café, cashier work, waitering and cleaning. • Worked for a short period in a café, cashier work, waitering and cleaning.