Joshua Degner

Information Technology Manager at Orland Park Public Library
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Contact Information
us****@****om
(386) 825-5501
Location
Berwyn, Illinois, United States, US
Skills

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Tony Grigonis

Josh's PC technician skills are rock solid, and he demonstrates this in all aspects of PC support, troubleshooting, installation & configuration. Josh shows a distinct pattern of analytical thinking during technical challenges, and is adept at looking beyond the granular details, considering the big picture as he works through issues. He consistently displays a great work ethic and always is very pleasant to work with, making him a highly valued addition to our IT team.

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Credentials

  • Crash Course on Python
    Google

Experience

  • Orland Park Public Library
    • United States
    • Banking
    • 1 - 100 Employee
    • Information Technology Manager
      • Apr 2021 - Present

      • Manage a team of 7 staff and one part-time onsite consultant – Managing projects and resources to ensure daily tasks and larger initiatives are being advanced efficiently and productively • Attend monthly board meetings to provide IT expertise, answer any questions, and present any reports regarding technology programs • Deployed a password management system for the IT department • Negotiated a managed print service contract after working with 6 venders to find the right solution • Restored voicemail capabilities for the facility after they were without for several years • Implemented a preventative maintenance checklist for systems and services controlled by the IT department • Migrated from an Excel document to a purpose-built asset management system and implemented an audit schedule to ensure accuracy of the equipment managed by IT • Upgraded our security suite to include an Endpoint Detection and Response module • Implemented IT controls aligning to the 18 CIS Critical Security Controls framework • Improved team communication by initiating monthly department meetings and utilizing Microsoft Teams to keep all team members up to date with everything from schedules to topics brought up in management meetings • Develop and teach classes to the public regarding technology related subjects Show less

  • Lagunitas Brewing Company
    • United States
    • Food and Beverage Services
    • 200 - 300 Employee
    • IT Supervisor
      • Apr 2018 - Apr 2021

      • Managed Help Desk staff - including hiring, training, coaching, and completing performance evaluations• Built and managed the annual budget for the Technology department – Lead a team finding over $300k in budget saving potential• Created training materials and presented to staff about technology changes• Oversaw deployment and troubleshooting for 200+ remote iPads and 20 MacBook's• Performed system/network administration tasks to certify servers, routers, switches, access points, phone system, and workstations are secure and performing optimally• Assisted with planning, implementing, and supporting company-wide initiatives - such as new technology deployments, upgrades, and migrations• Primary technology approver for technology purchases for entire company – verifying equipment on hand is being fully utilized• Mobile device administrator – Created and enforced mobile device policy and made sure our plan met our needs regarding budget, data usage, and access• Designed Power BI reports ensuring our team is tackling data driven initiatives Show less

    • IT Administrator
      • Feb 2016 - Mar 2018

      • Responsible for the continued accuracy of our inventory control system by ensuring users and assets were added, updated, and removed appropriately• Maintained Active Directory, group policies, and Exchange – both on premise and O365• Designed, setup, and tested physical and virtual (VMWare) servers• Troubleshot and resolved end-user requests ensuring problems are responded to quickly and fixed completely

  • Easterseals DuPage & Fox Valley
    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • System Administrator
      • Apr 2015 - Feb 2016

      • Deployed and managed physical and virtual (Hyper-V) servers while ensuring host resources were used to their maximum potential• Installed, updated, and maintained server applications• Built and maintained software library, server performance logs, user phone list, network diagrams and technology asset documentation • Provided key research and input for all server and network upgrades• Backup administration for all servers via Symantec Backup Exec and Paragon Protect and Restore• Network Administration - Update Cisco firewall config files, deployed three site VPN connections, maintained wireless network, ran and terminated CAT5e cable, trace and document network infrastructure • Administer phone system – Added/removed users, troubleshot issues, ran & terminate lines from 66 block to end jack Show less

    • IT Support Technician
      • Apr 2013 - Apr 2015

      • Worked with end users to resolve any help desk tasks and train them on any newly implemented technology system• Built, organized, and deployed PC images • Coordinated with manager, executives, and board members on special projects• Maintained Active Directory - Reset user passwords and add/remove users and machines• Maintained a professional and secure working environment in line with all HIPPA guidelines• Participated in monthly system maintenance which includes server updates/patches and performance analysis Show less

    • PC Technician
      • Nov 2010 - Apr 2013

      • Built, maintained, organized, and deployed PC images• Troubleshot and resolved PC, server, and network issues (all levels of support)• Supported Apple devices – iPads (all generations), iTouch devices, and MacBook Pro• Upgraded server and workstation hardware components• Documented procedures, problems, and resolutions

  • Redbox Entertainment Inc.
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Machine Support Quality Assurance
      • Jul 2008 - Apr 2013

      • Documented processes and procedures for QA team and department• Created reports via Microsoft Excel and Access utilizing VBA coding• Maintained and further developed a tracking system in Microsoft Access• Created new and streamlined existing processes and procedures• Used advanced hardware troubleshooting knowledge to assure the quality of field dispatches • Maintained the professional atmosphere on the floor while supervisors are not present• Coached department technicians in technical and professional best practices• Managed multiple incoming requests from clients• Communicated emergency bulletins to the field • Sent regular communications to supervisors regarding their team’s performance Show less

    • Level 1 Machine Support
      • Jan 2007 - Jul 2008

      • Provided basic troubleshooting to field personnel over phone• Ran and maintained reports to assist field personnel • Dispatched field personnel to troubled machines• Trained new Level 1 employees

Education

  • DeVry University
    Bachelor of Science, Network and Communication Management

Community

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