Experience

FAIRWINDS Credit Union

• United States
• Financial Services
• 400 - 500 Employee

• Senior Marketing Analyst

  • Apr 2023 - Present

  Orlando, Florida, United States Responsible for leading research and providing insights and recommendations regarding market trends, competitors, potential and existing customers, and campaigns to drive sales, engagement, retention, and leads. This role identifies, presents, and recommends opportunities and solutions for strategic brand and consumer issues that guide strategy/product development and analyzes how consumers bank, how they use technology, and what their perspectives are to shape growth and marketing and credit… Show more Responsible for leading research and providing insights and recommendations regarding market trends, competitors, potential and existing customers, and campaigns to drive sales, engagement, retention, and leads. This role identifies, presents, and recommends opportunities and solutions for strategic brand and consumer issues that guide strategy/product development and analyzes how consumers bank, how they use technology, and what their perspectives are to shape growth and marketing and credit union strategies. Show less



CommerceHub

• United States
• Software Development
• 300 - 400 Employee

• Operations Engineer 2

  • Jun 2020 - Apr 2023

  Albany, New York Metropolitan Area Summary: SQL: Stored procedures, Reporting, Reviewing my colleagues queries and procedures in Git writing advanced and performance optimized queries (SSRS, SSMS, T-SQL, SQL Compare, Git) Designing Dashboards: Error management and database processing metrics(Datadog, Grafana) Web programming: Creating internal web tools for operational teams to use. (HTML, CSS, Bootstrap, Git) Comms / Data Transfer: Troubleshooted transfer errors and assisted with setup of partner systems… Show more Summary: SQL: Stored procedures, Reporting, Reviewing my colleagues queries and procedures in Git writing advanced and performance optimized queries (SSRS, SSMS, T-SQL, SQL Compare, Git) Designing Dashboards: Error management and database processing metrics(Datadog, Grafana) Web programming: Creating internal web tools for operational teams to use. (HTML, CSS, Bootstrap, Git) Comms / Data Transfer: Troubleshooted transfer errors and assisted with setup of partner systems. (SFTP servers, AS2 configs, API, Postman, VANs) Data analysis: Looked for opportunities to improve data quality and system health by reviewing partner files (XML, EDI, and Delimited) that did not meet performance standards. As an Operations Engineer I have a proven track record of designing, implementing, and maintaining large-scale database systems that meet demanding business needs. My core responsibilities include building and optimizing complex T-SQL queries to extract data from disparate sources and transform it into meaningful insights for stakeholders, utilizing SSMS to develop and deploy efficient database schema and objects, designing and deploying enterprise-level reports using SSRS, and building intuitive, responsive user interfaces using HTML and CSS. Additionally, I am adept at troubleshooting and resolving technical issues that arise within database systems, ensuring high uptime and data accuracy. dashboards using a combination of SQL, HTML, and CSS. Show less



Saratoga Casino Hotel

• United States
• Entertainment Providers
• 1 - 100 Employee

• Database Analyst

  • Jul 2019 - Jun 2020

  Saratoga Springs, New York, United States Summary: SQL: Reporting, writing advanced and performance optimized queries (SSRS, SSMS) Reporting: Reported on financial performance and attendance at the casino.Used PowerPivot to extract data into dynamic excel dashboards and charts. (PowerPivot, Excel, ArcGIS, PowerPoint) Data analysis: Conducted exploratory and predictive data analysis to boost performance of marketing promotions. Combined industry standard metrics and leveraged R to identify trends and opportunities… Show more Summary: SQL: Reporting, writing advanced and performance optimized queries (SSRS, SSMS) Reporting: Reported on financial performance and attendance at the casino.Used PowerPivot to extract data into dynamic excel dashboards and charts. (PowerPivot, Excel, ArcGIS, PowerPoint) Data analysis: Conducted exploratory and predictive data analysis to boost performance of marketing promotions. Combined industry standard metrics and leveraged R to identify trends and opportunities. (R) As a skilled Database Analyst with specialized experience in SSMS, SSIS, Excel, PowerPivot, and ArcGIS, I have a demonstrated ability to analyze large, complex data sets and extract valuable insights for business stakeholders. In my current role at a casino, I have been responsible for designing, developing, and maintaining database systems that track customer behavior, financial performance, and operational efficiency. My core duties include building and optimizing ETL processes using SSIS to extract, transform, and load data from various sources into centralized data warehouses, using Excel and PowerPivot to create detailed reports and interactive dashboards that convey key performance metrics to directors, and leveraging ArcGIS to visualize geospatial data and identify opportunities for operational improvement. Additionally, I have presented findings and recommendations to directors, and collaborated with cross-functional teams to drive data-driven decision making throughout the organization. Show less

• Technical Support Representative

  • Jul 2018 - Jul 2019

  Albany, New York Area Summary: SQL: Reporting, writing advanced and performance optimized queries (SSMS) CRM: Used Salesforce to provide top level service to CommerceHub Customers Documentation: Worked with engineering teams to boost Technical Support’s technical capabilities and created runbooks and documentation in confluence for colleagues to use. As an Ecommerce Tech Support Specialist, I provided exceptional technical assistance to high-profile clients such as Panasonic, Whirlpool, and… Show more Summary: SQL: Reporting, writing advanced and performance optimized queries (SSMS) CRM: Used Salesforce to provide top level service to CommerceHub Customers Documentation: Worked with engineering teams to boost Technical Support’s technical capabilities and created runbooks and documentation in confluence for colleagues to use. As an Ecommerce Tech Support Specialist, I provided exceptional technical assistance to high-profile clients such as Panasonic, Whirlpool, and The Home Depot. In this role, I leveraged my proficiency in SQL, Salesforce, and Excel to troubleshoot issues related to data integrations, order fulfillment, and payment processing. I used Salesforce to track support tickets, manage customer interactions, and escalate issues to appropriate teams. Additionally, I created detailed reports and metrics using Excel to provide insights into system performance and customer behavior. Throughout my tenure, I was highly regarded for my ability to provide top-notch customer service, communicate technical issues effectively to non-technical stakeholders, and work collaboratively with cross-functional teams to drive customer success. Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program

  • Feb 2015 - Nov 2015

  Orlando, Florida, United States As a participant in the Disney College Program, I had the opportunity to gain valuable work experience at the Walt Disney World Resort. During my internship, I developed strong customer service skills and gained hands-on experience in a variety of roles, including guest relations, merchandise, and food and beverage. Through my interactions with guests and colleagues, I honed my communication, problem-solving, and teamwork abilities. Overall, my Disney College Program internship was a… Show more As a participant in the Disney College Program, I had the opportunity to gain valuable work experience at the Walt Disney World Resort. During my internship, I developed strong customer service skills and gained hands-on experience in a variety of roles, including guest relations, merchandise, and food and beverage. Through my interactions with guests and colleagues, I honed my communication, problem-solving, and teamwork abilities. Overall, my Disney College Program internship was a transformative experience that helped me develop the skills and mindset necessary to excel in any professional setting. Show less